Customer Service Assistant
Resume:
S halonda N. Duncan
Warrenton, North Carolina
Objective:
To obtain a position that requires a hardworking, motivated individual. I am an experienced
Certified Nursing Assistant with five and a half years of experience. I recently acquired my
certification in Phlebotomy. I am seeking a position in a required health organization where I can
apply my best clinical skills.
Personal Summary:
• Excellent clinical, customer service and communication skills.
• Ability to quickly learn new concepts and skills.
• Knowledge of medical terminology and infection control standards.
• Knowledge of age specific developmental factors specific to adult and geriatric residents.
• Excellent verbal and writing skills.
Education and Certification:
Matriculating towards:
• National Phlebotomy Certification
Phlebotomy Certification- Vance Granville, Henderson North Carolina (2010)
Certified Nursing Assistant Course, Pleasant Acres Nursing Home, York Pa (2005)
High School Diploma from William Penn Senior High School, York Pa (2003)
Skills/Abilities:
• Medical Terminology (2010)
• Certified in CPR/ First Aid (2010)
• Human Resources Development Certificate (2010)
• North Carolina Career Readiness Certificate (2010)
• Great Written Communication Skills
• Great Verbal Communication Skills
• Basic Computer Proficiency
• Work well on a team.
Work History:
Misercordia Nursing and Rehab Center- York, Pa
Certified Nursing Assistant (2009-2010)
Job Description:
• Provided nursing and nursing related services to residents.
• Maintained homelike environment for the residents.
• Protected and promoted residents rights and assisted the person to maintain
independence.
• Provided routine care to the patients
• Reported to the senior nurses of the status of patients by spending maximum time in the
room with the patient.
• Maintained the unit neat and clean.
• Obtained specimens, weights, and vital signs of patients.
Advance Medical Staffing – York, Pa
Certified Nursing Assistant (2005-2009)
Job Description:
• Provided nursing care in accordance with resident care policies and procedures.
• Ensure the safety and well-being of the residents is maintained.
• Assisted the residents with bathing, dressing, and hygiene and grooming in accordance
with established care plan.
• Maintained a clean environment.
• Measured and recorded patient’s fluid intake and output.
• Measured supply inventory and supply requisitions.
• Provided medication reminders.
• Provided patient transportation to doctor appointments.
References Available Upon Requests
Contact this candidate