Quality Control Customer Service

Location:

Duncanville, TX, 75137

Posted:

October 15, 2010

Contact this candidate

Resume:

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latoya morton

objective Interested in obtaining a position with a productive

company that offers the possibility of long-term development and

growth. I am a dependable, detailed oriented individual with a proven

record of my achievements. Experience

2005-presenet First American

Dallas, TX

Supervisor II

See Supervisor I

Work more closely with Upper Management and assisting with Special

projects.

2003-present First American

Dallas, TX

Supervisor

Prioritize staff and resources to maintain the production standards for

all work types.

Prioritize staff and resources to maintain quality standards for all

work types.

Develop and train staff by providing knowledge and guidance on the

company and department guidelines through self observation and errors

reported by the Quality Control group.

Support and conduct personnel administration and performance management.

Utilize system reports, attendance records, and other available options

to ensure that employees are meeting department guidelines.

Provide monthly reviews with employees to ensure that they are fully

aware of where they stand with their performance.

2001-2003 First American Real Estate Dallas, TX

Lead Searcher

Responsible for training new hires once they have entered into the

region, as well as training of seasoned employees

Delegate and monitor workflow

Run reports

QC of workflow and give feedback

Assist supervisor with entering production

Knowledgeable of calculation of error and production rates

Assist with interviews of new hires

Overall leadership of the entire region

2000-2001 First American Real Estate Dallas, TX

Senior Searcher

Delegating the work flow.

Making sure that the work is being completed in a timely fashion.

Making weekly conference with the Branch.

Maintaining Searcher responsibilities as well. (see searcher duties)

1998–2000 First American Real Estate Dallas, TX

Searcher

Responsible for comparing lender legals against Taxing Authority files.

Searching for tax amounts on new and old properties.

Performing quality control on contract orders before they go out to the

customer for accuracy and to avoid claims. Feb 97- Sept 98 EMSI

Dallas, TX

Medical Record Assistant

Utilizing phone skills to call medical providers for insurance claims.

Processing checks for the fees of the medical records.

Making copies of the records and checks and keeping a status of the

information on the system. June 91-Sept 95 Kids Korner Daycare

Dallas, TX

Child Care Provider

Providing a safe, learning environment for children of all ages.

Preparing a basic curriculum for pre-schoolers.

Education 1987-1990 A. Maceo Smith High School Dallas, TX

Received High School Diploma

Graduated with high honors.

Inducted into Who’s Who Among High School Students.

Inducted into the National Honors Society.

1995-1997 El Centro College Dallas, TX

Completion of Microsoft Word & Excel

1990-1991 Mountain View College Dallas, TX

Credit courses in Business Math, Computer Science

functionary summary A very high-energy individual with an

employment record of leadership and dependability. A team player who

works well with others. My skills include those of data entry, 10 key

by touch (8,000 keystrokes), typing 40-45 wpm, customer service, strong

computer skills, timekeeping and payroll preparation, researching and

interoffice skills. reference Reference Upon Request

347 Parkview Dr • Duncanville, TX 75137 • Phone 972-***-**** or

972-***-****

PAGE 3

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