Sales Quality Assurance
Resume:
ANN CRAWFORD
Huntsville, Alabama 35802
Email: **************@*******.***
Home: 256-***-****
Cell: 205-***-****
SUMMARY OF QUALIFICATIONS:
. Accounting - Full Charge Bookkeeper with experience in payroll,
payroll taxes, AP/AR, general ledger, reconciliations, multi specialty
physician billing, insurance coder, cash and budget management.
Consistently maximized collections and insurance reimbursement to
maintain a strong cash flow. Highly skilled in Excel, QuickBooks,
Peachtree, PeopleSoft payroll, Kronos payroll, and physician practice
management softwares.
. Human Resources - Recruiting, systems and sales training, supervision
of over 35 employees, payroll budget planning, employee relations and
team development. Successfully created educational programs to ensure
accuracy. Experienced minimal employee turnover as compared to company
and industry standards. Developed excellent employee accountability
programs and problem resolution procedures.
. Business Development and Operations - Superb business development and
growth through effective marketing of medical services to physicians,
rehabilitation facilities, and case managers. High quality customer
service standards resulting in repeat business. Maintained facility
accreditation by initiating and implementing quality assurance,
patient satisfaction, budget and cost containment, safety and risk
reduction programs.
HEALTHCARE MANAGEMENT EXPERIENCE:
Radiology Scheduling Manager
2006 to 2008
THE KIRKLIN CLINIC AT UAB; Birmingham, AL
. Operational management of the radiology scheduling department
supporting 5 high volume radiology clinics, MRI, CT, GI, Ultrasound and
Mammography.
. Responsibilities include maximizing call center productivity,
insurance verification and precertification, training and development of
non clinical employees, monitoring insurance reimbursement, budgets and
finances.
. Hiring and supervision of 10 radiology schedulers, including payroll,
performance reviews, and employee relations.
o Successfully created educational programs to insure scheduling
accuracy
o Achieved and maintained department goals for productivity and
precertification
Assistant Administrator
1998 to 2000
ALABAMA OPHTHALMOLOGY ASSOCIATES, P.C.; Birmingham, AL
. Responsible for the operational management of a high volume five-
physician practice, including human resource management such as
recruiting, staffing, performance reviews, and employee relations.
. Handled payroll for 24 employees and 5 physicians, A/P, and cash
management.
. Managed and trained twelve staff members, responsible for front desk
operations, patient registration, insurance verification, charge entry,
medical billing, switchboard, surgery scheduling, and medical records.
ANN CRAWFORD
775 Cornelia Drive
Huntsville, Alabama 35802
Email: **************@*******.***
Home: 256-***-****
Cell: 205-***-****
Page Two
HEALTHCARE MANAGEMENT EXPERIENCE:
Medical Business Office Manager
1990 to 1997
HARSHBERGER PROSTHETIC & ORTHOTIC CENTER; Birmingham, Alabama
. Managed the overall operations and growth of a medical business office,
which grew from one location to four offices statewide and from three to
over thirty employees in less than five years.
. Responsibilities included all related human resource issues, payroll, AP
& AR, and cash management
. Developed new AR/AP computer systems, as well as operational policies to
accommodate the growth of the business.
. Responsible for all employees training in patient registration, medical
billing, insurance claims and follow-up, collections, medical records,
and medical transcription.
o Was instrumental in successful business development and growth through
effectively marketing medical services to physicians, rehabilitation
facilities, and case managers
o Successfully initiated and implemented quality assurance, patient
satisfaction, budget and cost containment, and safety and risk
reduction programs, thereby maintaining accreditation
RETAIL MANAGEMENT EXPERIENCE:
Store Manager
2000 to 2005
LIZ CLAIBORNE INC; Birmingham, Alabama
. Responsible for successfully maximizing sales and profits through the
implementation of highly effective operational, human resource, sales and
merchandise management practices. Managed and trained a 15 member sales
staff. Responsibilities included product knowledge and sales training,
customer service, inventory control and receipt management, merchandise
processing and display, markdowns, promotional planning and
implementation, loss prevention, facility maintenance, payroll and cash
management, human resources, staffing, performance reviews and
disciplinary action, sales analysis and reporting.
o Experienced minimal employee turnover as compared to company and
industry standards
o Successfully maintained sales in a distressed economic & highly
competitive environment
EDUCATION:
. Bachelor of Science, Retailing, University of Alabama, Tuscaloosa,
Alabama
. Certificate of Accounting, University of Alabama at Huntsville,
Graduation 2012
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