ANN CRAWFORD

*** ******** *****

Huntsville, Alabama 35802

Email: abjfso@r.postjobfree.com

Home: 256-***-****

Cell: 205-***-****

SUMMARY OF QUALIFICATIONS:

. Accounting - Full Charge Bookkeeper with experience in payroll,

payroll taxes, AP/AR, general ledger, reconciliations, multi specialty

physician billing, insurance coder, cash and budget management.

Consistently maximized collections and insurance reimbursement to

maintain a strong cash flow. Highly skilled in Excel, QuickBooks,

Peachtree, PeopleSoft payroll, Kronos payroll, and physician practice

management softwares.

. Human Resources - Recruiting, systems and sales training, supervision

of over 35 employees, payroll budget planning, employee relations and

team development. Successfully created educational programs to ensure

accuracy. Experienced minimal employee turnover as compared to company

and industry standards. Developed excellent employee accountability

programs and problem resolution procedures.

. Business Development and Operations - Superb business development and

growth through effective marketing of medical services to physicians,

rehabilitation facilities, and case managers. High quality customer

service standards resulting in repeat business. Maintained facility

accreditation by initiating and implementing quality assurance,

patient satisfaction, budget and cost containment, safety and risk

reduction programs.

HEALTHCARE MANAGEMENT EXPERIENCE:

Radiology Scheduling Manager

2006 to 2008

THE KIRKLIN CLINIC AT UAB; Birmingham, AL

. Operational management of the radiology scheduling department

supporting 5 high volume radiology clinics, MRI, CT, GI, Ultrasound and

Mammography.

. Responsibilities include maximizing call center productivity,

insurance verification and precertification, training and development of

non clinical employees, monitoring insurance reimbursement, budgets and

finances.

. Hiring and supervision of 10 radiology schedulers, including payroll,

performance reviews, and employee relations.

o Successfully created educational programs to insure scheduling

accuracy

o Achieved and maintained department goals for productivity and

precertification

Assistant Administrator

1998 to 2000

ALABAMA OPHTHALMOLOGY ASSOCIATES, P.C.; Birmingham, AL

. Responsible for the operational management of a high volume five-

physician practice, including human resource management such as

recruiting, staffing, performance reviews, and employee relations.

. Handled payroll for 24 employees and 5 physicians, A/P, and cash

management.

. Managed and trained twelve staff members, responsible for front desk

operations, patient registration, insurance verification, charge entry,

medical billing, switchboard, surgery scheduling, and medical records.

ANN CRAWFORD

775 Cornelia Drive

Huntsville, Alabama 35802

Email: abjfso@r.postjobfree.com

Home: 256-***-****

Cell: 205-***-****

Page Two

HEALTHCARE MANAGEMENT EXPERIENCE:

Medical Business Office Manager

1990 to 1997

HARSHBERGER PROSTHETIC & ORTHOTIC CENTER; Birmingham, Alabama

. Managed the overall operations and growth of a medical business office,

which grew from one location to four offices statewide and from three to

over thirty employees in less than five years.

. Responsibilities included all related human resource issues, payroll, AP

& AR, and cash management

. Developed new AR/AP computer systems, as well as operational policies to

accommodate the growth of the business.

. Responsible for all employees training in patient registration, medical

billing, insurance claims and follow-up, collections, medical records,

and medical transcription.

o Was instrumental in successful business development and growth through

effectively marketing medical services to physicians, rehabilitation

facilities, and case managers

o Successfully initiated and implemented quality assurance, patient

satisfaction, budget and cost containment, and safety and risk

reduction programs, thereby maintaining accreditation

RETAIL MANAGEMENT EXPERIENCE:

Store Manager

2000 to 2005

LIZ CLAIBORNE INC; Birmingham, Alabama

. Responsible for successfully maximizing sales and profits through the

implementation of highly effective operational, human resource, sales and

merchandise management practices. Managed and trained a 15 member sales

staff. Responsibilities included product knowledge and sales training,

customer service, inventory control and receipt management, merchandise

processing and display, markdowns, promotional planning and

implementation, loss prevention, facility maintenance, payroll and cash

management, human resources, staffing, performance reviews and

disciplinary action, sales analysis and reporting.

o Experienced minimal employee turnover as compared to company and

industry standards

o Successfully maintained sales in a distressed economic & highly

competitive environment

EDUCATION:

. Bachelor of Science, Retailing, University of Alabama, Tuscaloosa,

Alabama

. Certificate of Accounting, University of Alabama at Huntsville,

Graduation 2012

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