Customer Service Project
Resume:
Patricia Bonta
Reno, NV 89511
Skills:
Active Directory Deployment Remedy Citrix
Federal Trusted Project Lead Marimba Data Migration
Clearance
Remote Access Asset Management Printers Microsoft
Work History:
Master Key Consulting September 2010
BIA Desktop Support Carson City
Part time Desktop Support for Bureau of Indian affairs. Running tickets
TAC Worldwide November2006-June 2010
State Senator Carson City, NV- June 2010
Lead: Replaced printer and mapped desktops to that printer.
State Senator Sacramento, CA- April 2009
Lead: Replaced 3 machines with data conversion on vista systems and
replaced a server.
Veteran's Administration Hospital Reno, NV- February 2008
Project Lead: Supervised 5 Technicians for a month Deployment of 680
computers; NAIC Federal Clearance and fingerprinting; Daily deployment goal
met at 100% each day; Deployed with data migration and validated by me.
Various other temporary contract positions
Technisource May2008-March2009
Perot- Catholic Health West IT
Saint Mary's Regional Medical Center Reno, NV
FSO Desktop Support Specialist-Network Resource- CHW IT
Use of Remedy for desktop tickets, Customer service; imaging and delivering
computers; hardware and troubleshooting; Use of Marimba tools for
administration; advanced outlook troubleshooting; working with multiple
software programs; Cerner (Citrix) applications; calling vendors;
Inventory; Network Conversion; finding and tracing ports.
Staff Tech Inc. October2007-January2008
Sierra Pacific Power Company Reno, NV
Help desk: Build Bench; help desk routing calls using Remedy; In charge of
doing moves and relocation's of computer equipment.
Jackson Hewitt Tax Service Sparks, NV January2007-May2007
Network Administrator: In charge of 30 stores in Northern Nevada, available
5 days a week and on call on weekends; worked closely with vendors and ISP;
Had remote access to stores; replaced and serviced printers; setup of
secure networks hardwired and wireless; inventory of stores in Northern NV
HEA District.
Certificates:
Sierra College: Computer Upgrading and Repair Certificate
Cisco Systems: Cisco 1 Completion Certificate
Dell: Client DMS Soft skills, Managed Deployment Tech Lead Assessment Rev.
A01, Basic Wireless Technology
Service Provider for: AT&T, Acer, Dell, HP
Education: not currently in school
Truckee Meadows Community College Reno, NV
AS Networking/ track UNIX/ LINUX 9 Credits from degree
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