Customer Service Medical

Melissa Ortiz

PO Box ***, Patterson CA, *****

209-***-****

abjfrq@r.postjobfree.com

Objective:

To obtain a position in which my computer knowledge and organizational

skills can be fully utilized.

Skills:

. Bilingual (Fluent Spanish & English)

. Ten Key/Typing

. Transcription

. Anatomy/Physiology

. Prescription Handling

. Maintain courtesy & Professionalism

. Medical Terminology

. Confidentiality/Professional Ethics (HIPPA)

. Medical/Dental Billing & Coding

. Bookkeeping Concepts

. Hands-On Completion of Claim Forms

. Medical Office/Phone Etiquette

Education:

Institute of Technology, Inc Modesto, CA 08/10-06/11

Professional Medical Assistant

Central Valley Opportunity Center Modesto, CA

01/10 - 06/10

General Business Occupation Certificate

Institute Of Technology, Inc Modesto, CA

03/07-11/07

Medical Office Administration Certificate

Work Experience:

TeleTech Stockton, CA 04/10-08/10

Customer Service Rep/SQA (Temp)

- Conduct highly-scripted interviews -

Independently & efficiently meet deadlines

- Adhere to strict work schedules - Attend &

participate in team meetings

- Evaluate Calls - Attend ongoing training, as

required

- Document notes & information within CFU Desktop Application

- Overcome refusals

Patterson Financial Patterson, CA 02/10 -

04/10

Receptionist (Volunteer)

- Appointment Scheduling - Answer

Phones

- Filing - Help Prep

Tax Copies

- Translate for Clients - Misc Tasks as

Assigned

- Greet Clients - Accept

Payments

Patterson Chiropractic Center Patterson, CA

10/07 - 12/07

Back & Front Office (Internship)

- S.O.A.P Notes - Greet Patients

- Sport Physicals - Prepped Patients

- Appointment Scheduling - Developing of X-

Rays

- Automated/Manuel Record Keeping - Performed

Message, Electrical Stimulation

- Apply Heat Packs & Cold Packs - Accept

Payments

- Janitorial Duties - Manage Patient Flow

- Record Treatment Information - Miscellaneous

Duties as Assigned

Contact this candidate