Customer Service Representative
Resume:
LATONDA SCOTT
Madison, WI **718
abjfqp@r.postjobfree.com
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Objective
To obtain a full time position within an office or call center environment where I may continue to enhance my
Customer Service Skills.
Summary Of Qualifications
* 4 years of Customer Service/ Call Center experience
* Microsoft Office experience
* Pays great attention to detail
* Pleasant phone voice
* 10 Key experience
Work Of Experience
* May 2010- Present Metavante -FIS Madison, WI
Call Center Representative
In call center setting. Receiving Inbound calls from customers about the balance and other issues they may have wit
their Credit or Prepaid cards for different banks.
* July 2008- May 2010 Babies R Us Madison, WI
Front End Customer Service Representative
In a department store setting I handle guest service. Assist customers with any questions they might have about our
products. Register expectant parents in our baby registry. Handle monetary transactions.
* March 2007- July 2008 Cub Foods Madison, WI
Cashier
Responsible for completing the customer transactions. Make sure the shelves are fully stocked. Count cash drawer
at the end of the night to make sure all the payments were processed correctly.
* November 2005- January 2007 Blue Green Sun Prairie, WI
Customer Service Professional
In a call center setting. Making outbound calls to potential clients to sell timeshares. Set the customers up with their
Christmas Mountain timeshares in Wisconsin Dells. Entering data into the computer system, copy, fax, and files.
* August 2005- January 2007 Susan Simon Sole Proprietor Madison, WI 53704
Part-time Certified Nursing Assistant
In Home care for a paraplegic woman. Responsible for bathing, cleaning, cooking, laundry, transferring, and
catheter care.
Education
September 2001- June 2005 Deforest High school General Education Diploma
Reference
AVAILABLE UPON REQUEST
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