Customer Service Management

**** ****** **. ***. 787-***-****

Orlando, FL ***22 Email:edelisserg23@gm

ail.com

Edelisse Rodriguez

Objectives To obtain a position in a dynamic company where my

professional abilities become useful in its development,

offering excellent service. Also dedicated to use my

skills and education to assist others in achieve their

goals.

Experience 2013-2014 Oikos Inc., Tu Centro

Familiar Aguas Buenas, PR

Practitioner Psychologist / Counselor / Professional

Consultant

Responsibilities were based on providing psychotherapy

services to a diverse population of clients: adults,

children, teenagers, elderly and families in individual,

group and couples modalities.

- Administrative Tasks concerning the service provided,

as scheduling and confirming appointments, maintaining

records up to date, billing psychotherapy services and

other clerical duties.

- Case management, clinical writing and record keeping.

- Impart seminars in schools as a professional

consultant. Themes: Education, Teamwork, Discipline and

Behavior Modification. Imparted to teachers in Aguas

Buenas and Caguas Puerto Rico.

- Psycho-education Program director in the Discipline and

Conduct Modification areas imparted to parents and

teachers. Also offering orientation to pregnant teenagers

about birth and maintenance.

- Seminars imparted to groups of students from

kindergarden to sixth grade about bullying, conduct and

conflict management.

2010-2012 Tutoring Center Caguas, PR

Teacher / Tutor

My responsibilities were based on educate in basic

elementary material. Children between ages 6 and 18.

- Revise notebooks and tutor in English, Spanish, Science

and Social Studies.

- Supervise assignments, study for exams and assist on

special projects upon request.

2006-2007 InBussiness Corp. Guaynabo, PR

Recepcionist / Customer Service

My responsabilities were based on assisting in tasks

related to sseevices offered as motivational speaking

seminars and profesional consulting.

- Data Entry, Preparation of seminar material about

conflict management, effective meetings and motivation.

- Manage office equipment and answer phone lines.

Education 2008-2011 Universidad del Turabo Gurabo, PR

Bachelor's degree in Social Sciences with concentration in

Psychology.

2011-2014 Universidad del Turabo Gurabo, PR

Master's degree in Counseling Psychology.

500 practice hours

IBR Certification: Expiration 2018

Research Experience (Doctoral Level)

Skills Clerical Skills, Fluent Full Bilingual / English and

Spanish. Excellent oral and written communication skills,

professional speaker good dealing with large teams and

groups.

Contact this candidate