Quality Assurance Sales

Anthony Arria ************@*****.***

** ***** ****** ****: 781-***-****

Medford, MA 02155 Cell: 781-***-****

LinkedIn: http://www.linkedin.com/pub/anthony-arria/2/a27/4a0

Summary

Client-focused, detail-oriented Technical Writer / Communications

professional with extensive experience documenting specifications and

software release notes as well as developing end-user guides and online

help systems. Proven ability to effectively manage multiple projects,

adhering to strict deadlines and delivering technical documentation to end-

user clients. Designed and published a client newsletter, which remains in

use today as a communication tool to reduce client support questions /

issues. Additional areas of specific strength include quality assurance,

corporate training, market strategy, and event planning.

TECHNICAL SKILLS

Applications Microsoft Office, SharePoint, Paint Shop Pro,

SnagIt

Tools RoboHelp HTML, Adobe Acrobat, Dreamweaver,

HTML

Professional Experience

CGi Information systems, Andover, MA 2000 - 2010

Systems integration, IT consulting, technology management, and business

processing services provider to multiple industries including insurance,

banking, healthcare, and the government.

Technical Writer

Wrote, edited, and maintained more than 20 end-user manuals, client release

notes, transmittal documents, and product bulletins. Converted print

documentation into electronic, fully-searchable media.

. Developed and organized more than 20 documentation manuals into user-

friendly, detailed procedural steps used by clients which minimized

client support calls / issues, reducing calls from 30 per week to less

than 10.

. Reduced product delivery costs by over 90% by incorporating all hard copy

manuals into a single CD.

. Created release notes, client-specific transmittal documents, and product

bulletins to spotlight major enhancements.

. Implemented Online Help system for entire product suite, providing

clients immediate answers to any product related questions representing a

90% improvement over previous customer responsiveness within 3 months.

. Minimized client requests for documentation by over 50% by designing and

implementing a client newsletter offering self-serve document downloads.

. Selected as a key player in creating, implementing, and maintaining a

client project repository using Microsoft SharePoint allowing a team of

over 50 members to access all project and client related plans and

contracts.

. Designed and developed a product-based website to archive all product

downloads, enhancements, and product bulletins / updates, ensuring timely

availability through 24/7 client access to print and / or save

information on an as-needed basis eliminating postage and delivery

expenses.

. Assisted management with annual client conference by proofreading

presentations and designing a follow-up CD containing all training

lectures resulting in clients' better use of the product.

Anthony Arria Page Two

OneSource Information systems, Concord, MA 1998 - 2000

Information solutions organization serving business professionals in

researching companies and creating a sales approach.

Project Team Leader

Wrote requirements, specifications, procedures, and functionality

documentation. Supervised junior technical writer through all phases of

project to write and edit end-user documentation for new editorial

operations database.

. Developed step-by-step user guides for new editorial database employee

training.

. Minimized "learning curve" time by creating multiple on-line help files

for 2 databases, providing employees with immediate links to their

questions.

. Tested, debugged, and performed analysis of 2 new databases to ensure

that all systems development and user documentation were parallel.

Corporate technology, Inc., Woburn, MA 1995 - 1998

Technology publishing company that researched and profiled high technology

companies in the United States.

Seminar and Tradeshow Coordinator

Managed and presented IT software training seminars to clients and

prospects throughout the country. Coordinated all travel arrangements,

meeting facilities, catering, and audio / visual needs for national

training seminars. Created marketing materials and invitations. Provided

follow-up analysis and summary; and followed-up with attendees for quality

assurance.

. Trained over 500 clients and prospective clients on the effective use of

a "sales lead" software product, reducing the number of client support

calls by over 50% in just 6 months.

. Generated over 100 sales leads over 9 months by demonstrating product

features and benefits to prospective customers.

. Analyzed client surveys and incorporated feedback resulting in a 20%

topic increase in the same amount of time.

Education

BA, Broadcast Communications, Suffolk University, Boston, MA

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