Customer Service Engineer
Resume:
Ashley M Rose
Pottstown, PA 19464
******.*****.****@*****.***
*Relocating to Williamsport, PA area September 2010
Objective
Seeking a position where a proven record of success will be utilized and
further developed through hands on and classroom learning.
Summary
Dedicated, detail oriented and results-oriented team player with ambition
and a willingness to learn. A diverse background in customer service,
forecasting, inventory control, quality control, fulfillment, contract
administration, manufacturing and data entry.
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Education
Drexel University Philadelphia, PA
Bachelor of Science in Business Administration December 2008
Operations Management & Management Information Systems
APICS - The Association for Operations Management April 2008 - Present
Student Member
Montgomery County Community College Pottstown, PA
Continuing Studies - Real Estate Management December 2009 - Present
The Pennsylvania State University State College, PA
Master of Science in Professional Studies of Supply Chain Management
Accepted -
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Experience
Lockheed Martin - Space Systems Company Newtown, PA
Contracted by McGrath Systems May 2008 - Present
Product Design Engineer - Assembly Integration and Test - SAP, Logistics
and Asset Management
. SAP, Manufacturing &, Material Planning knowledge, Microsoft Project
experience.
. Implementation of SAP into daily use for the Assembly Integration and
Test group - including identification of long lead items.
. Work directly with engineering, ATLO, MRP program planners, and
management to define and implement the build of the systems module
spacecraft planning.
. Assembly experience with space flight vehicles.
Materials Planner
. Work closely with all functional organizations in gathering data to
support weekly/monthly MMAS and Metrics reporting.
. Institute cause and corrective action analysis.
. Responsible for system integrity and material accuracy by defining
MBOMS, identifying/loading parts.
. Plan, schedule and manage the efficient movement of material from
receiving to production.
. Implemented a new process for tracking trends associated with the
life cycle of purchase orders, requisitions and signals.
Siemens - Health Services Malvern, PA
September 2006 - December 2007
Procurement Engineer
. Assist with the preparation and follow-up of material for audit.
. Prioritization Meetings - prepare, research and follow-up on
Prioritization Meeting materials.
. Assist the procurement engineering team with segment-based project
deliverables as assigned.
Procurement Buyer
. Experience with PeopleSoft.
. Responsible for the review and execution of Education Solutions
Exhibits.
. Created quarterly contract expiration reports from Microsoft Access.
General Electric - Structured Services - Aviation Mount Laurel, NJ
September 2005 - September 2006
Inventory Planner
. Forecast the demand to generate requirements for buyers.
. Create and execute weekly reports from Microsoft Access queries to
promote team effectiveness.
. Collaboration with many functions internally and externally to
facilitate problem resolution.
. Create weekly operations metrics utilizing PowerPoint for senior
management then organized Six Sigma charts for the Growth Rigor.
Sourcing Assistant
. Manage military and commercial purchase orders / quotations to ensure
timely delivery to the customer.
. Manage a quotation database, which tracks online and offline quotes.
. Maintain a customer contact database for the customer service team.
Expeditor
. Communicate daily with suppliers to evaluate critical parts issues.
. Help resolve supplier issues to ensure that customer delivery dates
are met.
. Liaison between customer service and suppliers. Informing customer
service of the status on parts.
. Created macro's for Excel used in daily work to streamline data
processing.
Contact this candidate