SUMMARY___________________________________________________________________

Distinguished Customer Service Professional with over five years of

experience; a well developed self-starter with an aptitude in learning new

tasks quickly; motivated and eager to conqueror any job as well as enhance

my customer service experience.

EDUCATION_________________________________________________________________

Augusta State University Augusta, Georgia August 2005-

May 2009

In pursuit of: Bachelor of Business Administration Major: Marketing

Hephzibah High School Hephzibah, Georgia August 2000-

May 2004

Dual Seal High School Diploma- College Preparatory/ Vocational Track

EMPLOYEMENT_____________________________________________________________

11/ 2009-08/2010 customer service specialist Electrolux

> Act as customer liaison for Frigidaire & Electrolux Home products

> Provide technical support for Frigidaire Consumers

> Handle & resolve customer issues to include but not limited to:

> Issue & process rebates

> Schedule service

> Process goodwill adjustments

06/2008-08/2009 CUSTOMER SERVICE SPECIALIST T-MOBILE Augusta, ga

> Deliver world class customer service and build customer satisfaction

and loyalty

> Provide effective and timely resolution of a range of customer

inquiries

> Strive for one-call resolution of customer issues

> Complete ongoing training to stay abreast of product, service and

policy changes

> Strike a positive and cooperative tone with both customers and

coworkers

> Demonstrate best judgment in the disbursement of adjustments and

credits

> Increase the customer experience by providing information on new

products, rate plans, and services through up selling opportunities

06/2006- 09/2007 CUSTOMER SERVICE SPECIALIST COMCAST Augusta, ga

> Provide customer service & respond to customer requests

> Research & resolve billing issues

> Provide customers with product and service information

> Assist customers in troubleshooting processes

06/ 2003 - 07/ 2008 CSR, SERVER, CASHIER, COOK PIZZA HUT-AUGUSTA,

GA

> Provide Customer Service

> Maintain Cleanliness of Area

> Entrees & Side Dishes

> Perform Managerial Duties Such as: Counting inventory

> Ensured correct labeling & preparation of inventory

SKILLS______________________________________________________________________

> Outstanding customer service skills

> Microsoft Office Programs

> Accurately type 70 WPM

> Complete tasks in timely manner

> Accurate Money Handling Skills

> Ability to learn & utilize new skills in a quick timely manner

References Available Upon

Request

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