Customer Service Data Entry
Resume:
Roberta L. Willingham (Robi)
Dayton, Ohio 45404
Email: **********@*****.***
(References on last page)
EDUCATION
Associate Degree: Information Systems Management
1989 Cambridge Technical Institute
Certificate of Completion: Data Entry Operations
EQUIPMENT USED
Familiar with most PC's; Software: MS Word and Excel for Windows, AS400,
OnBase/ReadSoft (Genesis program to interface with invoices); Office
Equipment: Omation (mail opener), ReadSoft Scanner (fi 4860C multi feed
detection), telephone, copier, calculator, fax machine, mail machine,
introverted 10 key pad
WORK EXPERIENCE
April 2007 WinWholesale - Accounts Payable Department
To Present Accounts Payable Mail Room Controller
3155 Elbee Rd, Moraine, OH 45439
937-***-**** ext 17014
Responsible for but not limited to: Insuring main computer
console is operating, sorting incoming mail by vendor and
company, sorting invoices, statements and credits, scanning
all documents, distributing mail to personnel and
departments, communicating with management, receptionist,
ready the outgoing mail, insuring UPS and FedEx comes in
and goes out securely, keeping track of invoice, data using
Excel, customer Service for our vendors and local
companies, updating postage machine, all equipment
maintenance: fax, copier, etc., security
July 2006 to OfficeTeam, Dayton, OH 937-***-****
March 2007 GS1 US - Customer Service/Data Entry- Jan 2007 to
March 2007 Impact Resource Group -
Customer Service -Nov 2006 to Dec 2006
Bullen Semiconductor - Data Entry Specialist Nov 2006 to Nov 2006
Dayton Progress - File Clerk Aug 2006 - Nov 2006
Gem City Engineering - Data Entry Specialist Aug 2006 to
Aug 2006
Residential Service Group - Data Entry Specialist - July
2006 - July 2006
Dayton Superior Corp - Data Entry Specialist -
July 2006 to July 2006
May 2006 to CBS Temporary Service, Huber Heights, OH 937-***-****
May 2006 CareSource
Data Entry Specialist
Responsible for but not limited to inputting Members
information into the database, remove a member from a
doctors office and finding members new doctors. Also
relieved receptionist for breaks and lunch, faxed, filed,
and copied information regarding members.
October 2005 Elite Expediting Corp, Worthington, OH 614-***-****
to March 2006 Courier (Independent Contractor)
Responsible for but not limited to delivering company
paychecks. Picking up daily work from main office in
Cincinnati. Getting instruction from manager using a two
way phone.
January 2001 Internal Revenue Service, WPAFB Fairborn, OH (800) 367-
5690
to June 2005 Data Transcriber
Responsible for, but not limited to, transferring tax
payers' information (individual/business) from paper to the
database with sufficient quality and quantity.
October 2001 to Kelly Temporary Service, Moraine, OH 937-***-****
February 2002 GE Credit Card Service
Customer Service Representative
Responsible for but not limited to, checking credit history
for credit approval. Accepting payments by telephone by
check or credit card. Explaining polices procedures to
customers, problem solving and giving credit for payments.
Also, had to communicate with management regarding refunds
and other matters.
November 1999 CBS Temporary Services, Huber Heights, OH 937-***-****
To January 2001 Green Tokai Light Industrial/Finisher Nov 1999 - April
2000
Serco Mgmt Services Data Entry - Clerical/Parts Expediter
April 2000 - Jan 2001
June 1998 to DSS Inc., Vandalia, OH 937-***-****
November 1999 Data Entry Operator
Responsibilities included, but not limited to, processing
Delco under the hood car parts, such as ECM, VCM and HVAC
units for the electrical system for automobile. Unload
trucks, inventory control and filing.
December 1997 Dayton Public Schools Human Resources, Dayton, OH (937)
461-3138
to March 1998 Contact person: Kay Andolsek
Clerk Typist II/Receptionist
Responsibilities included answer phones, take messages,
confirm employment verification, greet clients, copy, type
documentation and data entry for associates.
November 1997 to Advertising Display Co., Kettering, OH 937-***-****
December 1997 Finisher/Assembler
Responsibilities included assemble finished cardboard
displays units such as Almay, Coppertone, Fruit Snacks, Oil
of Olay, also inspected and packed products.
March 1997 to CBS Temporary Service, Dayton, OH 937-***-****
November 1997 Auto Works - Distribution Center Administrative Support
Dayton Daily Newspaper Data Entry
September 1996 Better Business Bureau, Dayton, OH 937-***-****
to March 1997 Clerical - Volunteer
Responsibilities included filing, copying, preparing
outgoing bulk mail by zip code and calling references for
clients to become members of the BBB.
March 1996 to Victoria Secret Catalog, Kettering, OH 937-***-****
May 1996 Fashion Consultant
Responsibilities included taking purchase orders via
telephone and enter purchases in the database.
January 1995 Sources Services Corp., Dayton, OH 937-***-****
to March 1996 Administrative Support
Responsibilities included retrieval of information from
other branch offices and convert it into working form using
MS Word, typed resumes and other correspondences. Greeted
applicants and clients, bulk mailing, prepared out going
mail retrieved and distributed mail, calculated end of the
week reports. Answered telephone, faxed, filed and copied
different types of information
Roberta (Robi) Willingham Reference
LaTonia Pittman
6311 Heritage Park Blvd
Dayton, OH 45424
Former Supervisor (IRS)
Bobbie Slicer
2947 Persimmon Ct
Beavercreek, OH 45434
Former Mgr (Winwholesale Inc.)
Debbie Carter
Financial Accounting Manager
Lexis Nexis
9393 Springboro Pike
Miamisburg, OH 45342
Former Mgr (Winwholesale Inc.)
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