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Administrative Assistant Customer Service

Location:
Brandon, FL, 33511
Posted:
October 15, 2010

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Resume:

*** ******* *****

Brandon, Florida ***** 813-***-****

abjfln@r.postjobfree.com Barbara Tennenbaum

SUMMARY OF QUALIFICATIONS:

. Experienced - over twenty-five years in office

management/administration

. Competent - detail-oriented, organized and capable of multitasking

. Flexible - transitions easily to different tasks and projects.

. Self-motivated - takes initiative in independent and team environments

. Trustworthy - committed to doing what is needed and what is right

. Effective communicator - both orally and in writing in a clear and

concise manner

. Analytical - outstanding problem-solving and prioritizing skills

. Efficient - manages resources effectively

ACCOUNTING SKILLS

. Accounts Receivable

a) Invoicing

b) Reviewed aged receivables report and made collection calls as

needed

c) Sent out customer statements

d) Sent out aged receivable letters

e) Posted payments to accounts

f) Issued credits

g) Negotiated on account payments

. Accounts payable

a) Matched invoices to receivers

b) Coded accounts payable according to chart of accounts

c) Entered accounts payable

d) Printed accounts payable checks

e) Sent Release of Liens prior to release of payment

. Payroll

a) Bi-monthly payroll for 20 employees including child support and

loan deductions

b) Monthly payroll taxes and payroll tax deposits

. Performed bank and credit card reconciliations

. Completed certified payroll (A1A forms)

. Received money and balanced draw of money between $1,000-5,000 per

night while performing reunion captain duties

. Created Excel spreadsheets with formulas used to pay off-site

employees

OFFICE ADMINISTRATION SKILLS

. Provided administrative support to several senior level executives

. Prepared correspondence and reports as requested

. Made travel arrangements to include flight, hotel and transportation

. Scheduled appointments using Lotus Organizer

. Greeted visitors with friendly and courteous service

. Superior customer service, allowing the customer to feel that they are

important

. Set up conference room for meetings to include food and beverages

. Maintained both electronic and paper filing systems

. Ordering several hundred dollars in office supplies

. Answering multi-line phones with five incoming lines

. Conducted interviews and trained new employees

TECHNICAL SKILLS:

Proficient in QuickBooks Pro, QuickBooks Premier, Manufacturing and

Wholesale Edition, Microsoft Word, Microsoft Excel, Microsoft Access,

Microsoft Office Publisher, Microsoft Outlook Express, Peachtree,

Timberline Accounting, Internet Communications, Lotus Notes, Lotus

Organizer and Dictation Equipment.

Knowledge of Microsoft PowerPoint

PROFESSIONAL EXPERIENCE

Administrative Assistant / Data Entry Clerk - Tomlin Staffing Services,

Tampa, FL

November 2006 to August 2008

Administrative Assistant - Seawood Builders, Deerfield Beach, FL

September 2005 to November 2006

Office Manager/Reunion Captain - First Class Reunions, Inc., Boca Raton, FL

March 1992 to October 2006



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