Customer Service Sales
Resume:
SARAH E. BESS
*** ****** ***. ****, ** *****
E-mail: abjfkr@r.postjobfree.com
Objective:
To obtain a challenging position, utilizing my abilities developed throughout my experience, with the opportunity for
professional growth.
Summary:
Adept at working in fast-paced environments demanding strong organizational, leadership and interpersonal skills.
Committed to exceptional customer service and driven by challenges. Detail-oriented and resourceful in organizing
and completing projects with ability to multi-task effectively. Advanced skills in utilizing all office equipment, ability
to troubleshoot and perform minor repairs. Problem solver, resolve issues respectfully with professionalism and grace.
Work well independently and as a team member.
Employment History:
Jeanne Ellis 2008 - Current
I am currently taking care of an 80 year old disabled woman who suffered a stroke 9 years ago resulting in parilazation
in right side of body
Order/Administer Medications
Grocery Shopping/Prepare meals
Bathing/Grooming
Schedule/Take to Appointments
House Cleaning/Laundry
Mac Vitie’s Yard Care 2007 - Current
Send out monthly invoices
Set up new accounts
Mow lawns, blow leafs, dump runs and run errands as needed
Customer Service / Order Processing / E bay Sales / Monthly Memberships
CATCO/AGI Jan. 2003 - Oct. 2006
Enforced customer satisfaction by fulfilling customer needs, researching and resolving issues to ensure customer
retention with diplomacy and professionalism.
Implemented new and innovative ideas for Marketing, inner office workings and customer care relations.
Generated additional revenues utilizing thorough product knowledge and friendly sales techniques to up-sell product
specials and additional courses
Answer all Inbound calls, take and process orders
Process Internet and Mail orders
Developed and edited department documents
Prepared letters and correspondence to clients.
Designed, developed and launched successful Monthly Membership Club
Administrator of Student Testing and Certification
Handled travel arrangements for President, GM and Instructors to and from Trade shows
Organized, Pulled and Packed all Inventory and Supplies for trade shows and special events
Responsible for maintaining and ordering office supplies
Trained new employees in Shipping/Receiving and Office
Processed Catalog requests
Set up and Managed E Bay Store and Auctions
Shipping/Receiving using UPS WORLDSHIP and USPS
Secretary / Customer Service / Sales
Krainert Heating & A/C June 1996 - Jan. 2002
Provided Customer Service on phone and walk ins
Scheduled service calls and new installs
Typed proposals and follow up letters
Ordered materials and equipment
Placed orders for fireplace inserts and accessories
Contacted sales reps to maintain up to date product brochures
Responsible for office supplies and equipment
Assisted with A/R, A/P and Payroll
Banking, Mailing and Errands
Worked booth at home and garden shows
Customer follow up to ensure 100% customer satisfaction
Inventory
Order Processing / Shipping & Receiving / Customer Service March 1995 - Feb. 1997
Western Wine Services
Answered all inbound calls
Entered orders into AMS
Scheduled appointments with logistics for pick ups
Signed drivers in and out
Shipped orders using UPS and FED EX
Faxed shipped BOL’S to customers nightly
Calculated daily edits
Crossed trained in transportation
Inventory
Tracked missing orders, miss-shipments, breakage claims using UPS and FED EX
Related Experience
CUSTOMER SERVICE ORDER PROCESSING DATA ENTRY
MS WORD, OUTLOOK, EXCEL INTERNET INVENTORY
UPS WORLDSHIP FED EX USPS
AMS CMS
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