Customer Service Mechanical Engineer

Adam Roberts

**** ******** **. ( Tyler, TX *****

903-***-**** ( abjfiy@r.postjobfree.com

Qualifications Profile

o Business Administration: Possess understanding of business principles,

economic theory, and standards and practices of many areas of business.

Utilize extensive analytical and problem-solving strengths to resolve

difficulties and improve performance. Coordinate effectively across

functions and disciplines and with team members; serve as resource.

Experience in leading and managing teams, including assignment, task

monitoring, and evaluation.

o Operations: Broad-based expertise in operations in multiple industries,

providing unique perspective and augmenting ability to contribute.

Demonstrated ability to build and lead teams that achieve challenging

goals. Excellent experience documenting and managing records to support

organization. Meet and comply with all organizational guidelines and

legal / regulatory requirements.

o Communication: Effective team player, interacting with diverse

individuals and providing information accurately and concisely.

Communicate effectively with people of all backgrounds and knowledge

levels. Distribute information both orally and in writing. Experience

training and coaching colleagues.

o Strengths & Accomplishments: Recipient of awards for excellent

communication and interpersonal skills as well as ability to accomplish

complex projects within stringent requirements. Selected to lead team

tasked specifically with rapidly resolving critical issues to ensure

safety. Talent for leveraging skills and experience to successfully

address new and novel situations.

Educational Background

Kaplan University - Ft. Lauderdale, FL

National Society of Collegiate Scholars ~ GPA 3.7

Bachelor of Business Administration (expected May 2011)

University of Phoenix - Phoenix, AZ

Associate of Business (2008)

Professional Development

Leadership & Supervision, Project Management, Resource Management

Personnel Management, Quality Management, Time Management

Professional Experience

Kaplan University - Ft. Lauderdale, FL

Business Administration Student (2009 to Present)

Conduct research, analyze information, and develop conclusions to support

understanding of business principles, management theories, and business

methodologies and practices. Plan and develop projects to support both

assigned and self-selected goals. Lead and perform on teams to execute

concepts and complete projects. Key Achievements:

. Participated on interactive team to research, analyze information and

choose optimal energy source for small community, earning an

excellent evaluation.

University of Phoenix - Phoenix, AZ

Business Student (2006 - 2008)

Acquired solid knowledge of and applied theories, standards, and

practices of business management field in academic setting. Conducted

extensive research and analysis; created and delivered presentations.

Planned, developed, and executed variety of projects to demonstrate range

of concepts. Key Achievements:

. Planned, developed and delivered presentation on importing /

exporting product for a Third World country, listing mutual benefits

for both partners and earning excellent evaluation.

Schlumberger Technology Corp. - Tyler, TX

Senior Operator (2006 - 2009)

Managed all functions relating to specialized equipment, ensuring safety

and accuracy without supervision. Provided operational and technical

support for 3-person team and maintained assigned equipment. Provided 24-

hour availability to ensure top-quality customer service. Complied with

all quality standards, technical procedures and regulatory requirements.

Led and trained junior colleagues. Key Achievement:

. Achieved excellent record of safety, quality and customer service in

largely self-managed position.

Sunchase Apartments - Knoxville, TN

Maintenance Specialist (2005-2006)

Teamed with residents, colleagues and supervisors to plan, and conduct

maintenance, repair, and service projects. Performed wide range of

maintenance and repair functions. Tracked service orders and project

completion to ensure maximum customer satisfaction. Key Achievements:

. Remained ahead of schedule, planning and completing work to minimize

inconvenience to residents.

. Earned track record of exceptional customer satisfaction.

U.S. Navy - Yokosuka, Japan

Mechanical Engineer (2001-2005)

Led, supervised, and mentored up to 4-person team assigned to perform

preventive maintenance, repair, operate and assemble diverse mechanical

equipment. Utilized technical manuals and blueprints for quality and

technical accuracy. Managed supplies and inventory to ensure availability

of parts. Key Achievements:

. Earned awards for quality and professionalism of performance.

. Selected for assignment requiring rapid problem assessment and

identification and obtaining parts to correct mechanical issues to

minimize organizational downtime.

PBR Automotive - Knoxville, TN

Manufacturing Associate (1999-2001)

Assembled according to specifications and performed quality inspections

on equipment for GMC/Ford automobiles. Key Achievement:

. Earned supervisor's commendation for accurately assembling 190 units

per hour, the first person to achieve such a rate.

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