Manager Medical

Marguerite Dorothy Kerslake

P.O. Box ****

Pleasanton, CA 94566

Ph: 510-***-****

Email: abjfir@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Gainesville VA Medical Center, Emergency Room, Gainesville, Fl

March/2003- March/2010

Patient Services Assistant, Patient Processing and Benefits

As a Patient Services Assistant in the Emergency Room At the VA Medical

Center in Gainesville, FL., I was part of the front-line contact with patients and

their families as well as outside physicians and the general public. While working

with the Patient Advocates Office under the Compensated Work Therapy

Program for one year, I was successful in my daily personal contacts be it face to

face, telephonic or written, with a wide variety of individuals from all walks of life,

I am intuitive to demonstrate sensitivity, empathy and appropriate responses to

questions or complaints, concerns and opinions while displaying responsibility

and support to the veterans, their family members or representative, clinical and

administrative staff who may seek my help.

Use Vista application and CPRS software in performing my daily duties and

responsibilities, Vista for appointment management, registration and bed control

(admissions).In CPRS I research medical records and extracted a variety of data

relevant to processing Veterans and their application for medical benefits.

Use Microsoft Word for drafting all types of communications, appointment letters

and memorandums. I have experience with computers to collect and analyze

data using charts and graphs and preparing reports.

While working in the Emergency Room at the Veterans Hospital in Florida, my

duties were; admissions (bed control), registration, eligibility, During my time I

completed all courses required to become a Certified Benefits Advisor. I also

worked with travel to arrange transportation for patients and distribute travel pay.

I have personal knowledge and experience with the Health Insurance Portability

Act of 1996 (HIPPA), conducted record reviews and have personally processed

Release of Information and Freedom of Information requests. I have experienced

many JCAHO and mock JCAHO inspect and have become familiar with their

standards and know what is expected.

Shands Teaching Hospital @ The University of Florida June/1999 -

March/2004

Office Representative, Pediatric Specialty Clinic

Ward Secretary, Pediatric Ward

While at the Pediatric Specialty Clinic as an office representative, one of my

primary duties was scheduling a high volume of appointments for twelve

specialty clinics through telephone or personal contact

.

Worked closely with doctors and nurses to assure a smooth flow of patients.

As a ward secretary I gained knowledge and experience with the HIS (Health

Information Systems) program and IDX as well.

Knowledge of an extensive range of principles, rules, procedures, methodology,

and special requirements of each ward unit.

I also worked the front desk of the clinic, checking patients in and out, and was

responsible for coding some procedures. Another of my duties was maintaining

the medical records, ensuring that the documents filed in the charts followed

proper protocol.

I became familiar with the spelling and meaning of medical terminology as I

transcribed doctors orders in the nurses charts, entered labs and radiology

orders in the computer and other diagnostic procedures.

Camp Pendleton San Diego, CA June/1992-February/1995

Manager

Experience with budgeting techniques and principles while managing several

food operations, (52 Enlisted Club at Camp Pendleton 1989-1991, also Club

Sport Health Club in Pleasanton, CA. At that time I was responsible for

inventory, purchasing, reconciling funds and preparing proposed budgets.

As manager at these facilities I made work schedules from anywhere between

25-30 employees, as well as processing time sheets.

I worked with vendors and promoters to set up events at the clubs. Ran and

directed military functions, such as Marine Corps Mess Nights or banquets in the

Officers Mess.

United States Navy June/1981-June/1989

(Orlando, FL) (Sub Base San Diego, CA) (Adak, AK) ( NAS, Alameda, CA )

MS2, Mess Management

Planning menus, dietary requirements, portion control, receiving and storing

inventory, sanitation and safety requirements. Night manager of enlisted barrack.

Education June/1974

Butte Jr. College Durham, Ca

Major: Psychology

Minor: Business Administration (some college courses completed) 3.2 GPA

Skills

Computer proficiency in Microsoft Office, Excel, Power Point, Outlook, and both

Macintosh & PC

Courses in medical terminology, hospital procedures, and patient care

On line material and fire safety course.

Compliance and Business Integrity and Performance Improvement

Certified Benefits Counselor

Intermediate in French

Affiliations

I volunteer at the VA with the nursing home patients, going on outings, taking

them to chapel, bingo, etc. Also volunteer at special events for our inpatient

veterans.

I work and volunteer with the American Cancer Society on several fund raisers

and Walk For The Cure.

References will be given upon request.

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