Customer Service Manager

Alicia Sherman

**** **** ***** **.

St. Petersburg FL, 33712

abjfec@r.postjobfree.com

Primary Phone: 727-***-****

Utilizing my communication skills, to work with people, and to exercise my

creative and analytical capabilities to best serve the objective and

increase the productivity of the organization.

Motivated self-starter with experience in clerical and executive

operations. Proven ability in positively impacting bottom line through

organizational skills, customer service, and developing strategic support

tools. Core qualifications include but are not limited to:

*Microsoft Office Proficiency *Excellent Data Entry/Analysis

*Superb Phone Etiquette

*50 wpm *Project/Staff

Management *BA in Intl. Business

*Multi-level communication *Schedule/Inventory

Organization *Excellent verbal/written skills

CAREER SUMMARY AND ACHIEVEMENTS

Financial Office Manager - Goodwill L.R.R.C., Clearwater FL

8/2009-Present

Responsible for the overall financial stability of Goodwill Suncoast's

largest Residential Re-entry Center.

Performance Highlights:

< Documented, processed and controlled all accounts payable/ receivable.

< Researched, located and collected all outstanding debts.

< Maintained both accrual based and cash based accounting records.

< Routinely (weekly basis) performed orientation for twenty or more new

clientele.

< Responsible for staff management and acute training, with emphasis on

detail and persevering confidentiality.

< Performed weekly audits.

Moving and Storage Consultant - PODS Inc., Clearwater, FL

2/2009-6/2009

Initiated and scheduled every aspect of both commercial and residential

relocation.

Performance highlights:

< Developed and maintained spread sheets which reflected deliveries and

employee commissions.

< Secured financial recoveries

< Provided free consultations for potential clients.

Assistant to Store Manager - Max Rave, St. Petersburg, FL

6/2008-2/2009

Responsible for both executive operations and Human Resource Management.

This includes but is not limited to: Schedules, payroll, inventory,

recruitment, training, etc.

Performance Highlights:

< Implemented payroll data for weekly distribution

< Controlled and supervised the organization of inventory.

< Trained employees in policies, terminal, and customer service skills.

< Initiated and maintained floor-set execution

< Conducted monetary transactions

< Managed a full staff.

< Met and exceeded monetary goals based on profits of previous years.

Independent Contractor - Sony, Nike, and Floresca Designs

8/2007-Present

Developed Strategic designs to increase the productivity of the

corporation.

Performance Highlights:

* Designed show room merchandising

* Supervised strategic fixture and banner placement

* Strategically developed window Layouts and displays

* Created and enhanced Mall D cor

Assistant Manager - Dillard's, St. Petersburg FL, 8/2006-

6/2007

Responsible for operations and Human Resources for assigned department.

Performance Highlights:

* Responsible for customer service and satisfaction

* Conducted financial transactions

* Monitored inventory

* Responsible for maintaining positive employee relations

* Trained well over thirty employees in selling techniques, policies and

terminals

* Managed a large staff

EDUCATION

Bachelor of Arts in International Business - Eckerd College, St.

Petersburg, FL

Languages - Basic French, German, and Japanese

Software Applications

Microsoft Office: Word ?Excel ? PowerPoint ? Outlook ? Taskmaster ? Corel ?

Adobe ? Netscape ? Internet Explorer ? Mozilla

Affiliations

Community Alliance

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