Customer Service Assistant
Resume:
L auren Jackson
Bakersfield, CA
***************@*****.***
REFERENCES
Kelly Lopes, Previous Supervisor
******@********.***
Ron Farmer, Previous Supervisor
******@*******.***
Tonya Abbott, Previous Supervisor
*******@******.***
L auren Jackson
6417 Redinger St.
Bakersfield, CA 93313
***************@*****.***
Education
Chapman University, Orange, California M ay 2006
Bachelor of Ar ts in Theatre and Dance with Dance Emphasis
Experience
Receptionist
Kern County Water Agency, Bakersfield, California A pril
2010- August 2010
Assisted with agency wide move
S treamlined out going mass mailings
Scanning documents
M aintain current files and records
H andle multi-line phone system
O rder and set up lunch meetings including monthly board meetings
Scheduling of FedEx and UPS shipments
Front Desk Receptionist April
2008-January 2009
Stier's RV Center, Bakersfield, California
Answer the main phone and general reception
File, organize and made copies
Greet customers as they enter as well as direct them through the building
Took payments for service appointments
Schedule service appointments
Register warranty for sold units
Maintain RV brochures
A dministrative assistant to the sales team and sales managers
Substitute Teacher January
2008- March 2008
Garces Memorial High School, Bakersfield, California
Maintain a discipline and classroom control that fosters a safe and positive environment
Implement lesson plans, while ensuring the integrity of academic t ime and in a manner
w hich Motivate students to learn and participate
Organize students for effective instruction
Bridal Consultant May
2007-January 2008
Ladies and Gents Bridal Gallery, Bakersfield, California
Assist Brides when looking for bridal and Bridesmaids dresses
Answer phones and questions regarding every aspect of the store
Make executive decisions when owner and manager were unavailable
Took part in t raining new consultants with our paper and computer system
Assist in set up and execution of bridal fairs
Placing and t racking of orders
Provide excellent customer service on the phone as well as in person
Handle large t ransactions throughout the day as well as balancing the cash register daily
Receptionist / Assistant to the Director of Development January
2007-April 2007
Garces Memorial High School, Bakersfield, California
Assisted with Garces’ Annual Appeal
Attended meeting for the Garces Gala, largest fundraiser for the school
Assisted with any activities regarding the Garces Gala
Handled mass mailings
Answered main phone line
Hostess A ugust 2006-
February 2007
BJ’s Restaurant and Brew House, Bakersfield, California
Greeted guests as they came in to the restaurant
Seated guests at their table
Coordinated the seating and set up of large parties
Provided customer service
Checked in servers and bartenders
In charge of hostess stand cleanliness
In charge of keeping hostess stand stocked
Docent/ Student Assistant October
2004-May 2006
Chapman University, Fish In terfaith Center, Orange, California
Administrative assistant to Dean of the Fish In terfaith Center
Answered the main phone and general reception
Filed, organized and made copies
Handled mass mailings
Assisted with setting up meetings and programs
Very involved with the running and set up of the 2 main programs of the year, ‘Take Back
t he Night’ and Baccalaureate
Gave tours of the building to prospective students, alumni, and donors
Department Assistant February 2004-
M ay 2004
Chapman University, University College, Orange, California
Ran errands on campus
Data entry
Made copies
Filed and Organized
Computer Skills
Familiar with MS Word 2007 and Vista; Excel; Mail merger; MSWorks; Power Point;
I nternet Proficient; Outlook Express
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