J AMI L IA A. DAVIS

*** ******** ****

Apt ***

Columbia, SC 29212

803-***-****

abjfcl@r.postjobfree.com

OBJECTIVE

To enhance company productivity by utilizing knowledge and skills of

b illing/accounting, and customer service.

SUMMARY OF QUAL IF ICATIONS

Demonstrated ability to work independently and with minimal supervision

C reated and facilitated various projects that impacted the department and contact

center in respect to efficiency, quality, and reducing repeat callers.

S trong ability to manage, organize, coordinate, and prioritize various projects

Self-starter with a strong work ethic; accustomed to working with only indirect

supervision

Demonstrated ability to work within a team environment

Demonstrated ability to maintain performing performance, while positively

i mpacting the performance of others

E DUCATION

2001-2005 University of South Carolina Columbia, SC

-B.A., Media Arts.

- Participated in University of South Carolina Marching Band for 2 years

EXPERIENCE

A ug 2009 - Present - Walmart Stores, Inc

Accountant Associate

-Count money

-Balance store, explain shortages and overages.

Customer Service Supervisor/Cashier

-Assisted cashiers with escalated situations with customers

-Ran registers

-Assisted with handling money t ransactions for cashiers.

Dec 2007 – Aug 2009 Verizon Wireless

Tech 1 Coordinator

- Acted as POC for Tech 1 representatives in the absence of management

- M aintained H igh Performing rating in all measured objectives

- I n teracted with customers on a daily basis to resolve any voice, data, global and

customer service issues.

- Assisted with f loor technical support for 800 line representatives to reduce

technical support t ransfers.

- P rovided Tier one, two, and th ree to resolve equipment related concerns.

Feb 2006- Dec 2007 Verizon Wireless Columbia, SC

Customer Service Representative

- Acted as POC for 800 line representatives in the absence of management

- M aintained a performing rating in all measured objectives

- I n teracted with customers on a daily basis to go over billing issues, change plans

and resolves all other concerns.

- Subject Matter Expert for methods and procedures

- P rovided basic t ier one t roubleshooting to resolve equipment related concerns

A ugust 2002- Dec 2005 University of South Carolina Columbia, SC

Desk Assistant/Office Assistant

- Secured dormitory grounds and keys.

- M anaged and t rained employees.

- M aintained accurate records and files of all tenants room location and tenure.

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