Customer Service Quality Control

Robert A. Dilley

**** ***** *** ****

Ashley, Indiana 46705

Phone: 260-***-****

Email: *********@****.***

Objective: To obtain a focused position with a dynamic company that will

utilize my skills and business background.

Qualifications

Communicate well with both management and non-management level of

personnel.

Customer Service, Dispatching, Estimating, Inventory Control, Quality

Control, Receiving, Shipping, and Systems.

Education

A.S. in Computer Science, Ivy Tech State College

Employment

Cost Estimator, Tristate Bolt Company

December 2008 - December 2009

Responsible for providing cost estimates for product manufacturing,

construction projects and services to aid management in bidding on or

determining price of product. Analyzed blueprints and other documentation

to prepare time, cost, materials, and labor estimates. Prepared estimates

for use in selecting vendors. Consulted with clients, vendors, personnel in

other departments to discuss and formulate estimates and resolve issues.

Ordered and issued hardware used with our product. Consulted with Shipping

Personnel with quality issues before finished product was shipped to

customer and documented any issues. Prepared and maintained a directory of

suppliers and customers. Conferred with owners, contractors, and customers

on changes and adjustments to cost estimates on their projects. Run

production and assembly when time permitted from the office. Forklift

certified.

Dispatch, Allen County Towing/Turbo Trucking

August 2007 - December 2008

Responsible for coordinating the scheduling of drivers, trucks, and freight

between various locations. Directed pickup and delivery of freight in the

most efficient manner possible. Assigned drivers to trucks and provided

accurate directions to pickup and deliver facilities. Kept in touch via

phone with drivers.

Inventory Control and Warehouse Coordinator, Evans Logistics

March 2002 - August 2007

Responsible for scheduling freight (International and domestic) from 40

automotive suppliers for a large automotive customer. Coordinated between

suppliers and customer within time frame given by customer via shipping

schedule. Inventory control for automotive customer for the 40 automotive

suppliers within Evans warehouse ensuring the shipping quotas were met from

the releases given by customer. Responsible for coordinating the

scheduling of drivers, trucks, and freight between various locations.

Forklift certified.

Shipping and Receiving Specialist, Auburn Gear

May 1998 - December 2001

Coordinated with all inside departments and customers the processing of all

shipping and receiving transactions and support. Maintained accurate and

timely flow of inbound and outbound materials and products. Quality control

with product before shipped to customer. Communicated with short and long

haul carriers to assure the best rate was given. Backup for Inventory

Coordinator. Forklift certified.

Systems Operator, Auburn Gear

March 1987 - May 1998

Responsibilities included but not exclusively to computer operations within

the Management Information Systems department. Operated a Honeywell DPS7

mainframe, two Honeywell DPS6's, operations scheduling, operations

documentation, monitoring each system's performance daily, Installed PC

software, assisted end users with various software packages.

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