Administrative, Tech Support, Entrepreneur

Ann Champagne

**** *********** **

Lewisville, NC 27023

Cell: 336-***-****

abjfbs@r.postjobfree.com

SUPPORT TECH, ADMINISTRATIVE ASSISTANT

Professional Background

United Health Group, Greensboro, NC 10/2008 to Present

HealthCare Advocate

Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when

needed; effectively resolving conflicts at appropriate times; and assisted with training of new staff to become familiar with

policy, procedures and operati ons.

• Answered incoming/outgoing phone lines to provide details on product and validate information for members, provider

staff and other insurance companies.

• Ability to effectively manage multiple, competing priorities, with staggered deadlines, in a fast paced environment.

• Flexibility to respond to urgent project needs and shifting priorities.

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and

records, designing forms, and other office proce dures.

• Moderate proficiency with computer and Windows PC applications, which includes the ability to learn new and

complex computer system applications.

• Knowledge of Medical Terminology, some uses of ICD -9 codes.

• Manage health plan population through following a standardized call script to help complete the scheduling of health

screenings.

• Effectively worked with programs such as COSMOS, DIAMOND, I -CUE, CAREONE, CCS/CCF, and Document

Viewer.

Morningview Assisted Living, Greensboro, NC 2010 to 2012

Med Tech/ CNA/ Supervisor

Supervised 10-12 CNA's in Skilled Nursing Facility while performing all duties as a Medication Aide completing initial

assessments, charting, calling in required prescriptions, and administering medications as order by provider, changing

colostomies, bandages and delegating tasks to staff.

• Biohazard Disposal, CPR, Direct Patient Care, Emergency Vehicles, Infection Control, IV Therapy, Medical

Documentation, Minor Surgeries, Skin/Venipunctures, Vital Signs, Medication Pass.

• Trained office staff and provided tools they required to reach expectations and achieve objectives as well as

conducted weekly staff meetings.

• Arbitrated in all termination situations and participated in all termination interviews. Conducted all exit interviews and

identified causes for termination.

• Ensured regulatory compliance to OSHA compliance; validated by surveys.

• Participated in emergency program and handled many aspects of the emergency care delivery team.

• Acquired skilled nursing procedures, inclu ding tube feedings, peripheral intravenous therapy, and venipunctures.

• Utilized assessment skills to identify changes in patient's status and communicated observations to medical

personnel.

• Monitored vital signs, assessed change in status, passed medic ations, provided personal care and changed non-

sterile dressings.

Education

Guilford Technical Community College, Jamestown, NC

Associate of Science, Computer Programming and Medical Coding and Billing

Current Student

Medication Aide, Greensboro, NC 2009

Self-Study and State Examination for Delivery of Patient Medication

Georgia Perimeter College, Covington, GA 2008

College Credits

Career Education Institute, Marietta, GA 2005

Studied for Med Tech and Office Administration

Skill Med Services, Concord, NH 2003

CNA II

Second Start, Concord, NH 2003

GED

New Hampshire Technical College, Concord, NH 2003

College Credits

XYZ Systems, Pembroke, NH 2002

Office Administration

Mt. Juliet HealthCare, Mt. Juliet, TN 1993

CNA

Summary of Skills

• Dean's List for Hematology, Language of Medicine, Hospital Practical's, Interpersonal Relationships, Clinical Office

Procedures, Computer Keyboarding.

• Administrator with over 10 years of professional experience. Skilled in all aspects of office administration, organization

of filing systems, use of electronic office equipment, handling multi -line phone systems, reception, data entry,

coordinating with staff, scheduling appointments. Communication skills demonstrated through verbal and writing

abilities, client relations, customer service skills, training new employees,

• Gained administrative experience during school and on the job training. Background includes planning and

coordinating both business and personal travel, meetings, itineraries, and special projects; serving as a liaison

between company executives and staff; writing and typing correspondence; and creating and implementing processes

to organize the office, increase efficiency, a save expenses.

Affiliations

Co-Chair, Employee Community Council, Greensboro, 10/2009 to 2014. Inspire and support employees in personally

living our mission and representing our brand, building a sense of community, encouraging employees to serve in the

communities, embedding culture and fostering our values with an emphasis on Relationsh ips

Sub-Chair Liaison, BackPack Beginnings, Greensboro, NC, 8/2013. To provide children in need with nutritious food,

comfort items or certain basic necessities through the use of backpacks and other efficient means of distribution.

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