Customer Service Technical Support

James Hall

**** *********** ****, ******** *****, VA 23453 757-***-****

abjfb4@r.postjobfree.com

Technical Support Representative

To assist in Technical Support, apply skills to better suit the company and

maintain positive reputation of the company, I will bring a willingness to

learn and meet the needs of the job.

Professional Profile

. Experience in Tier 1 Technical Support

. Troubleshooting experience with hardware

. Troubleshooting experience with software and Internet

Education

Currently earning an Information Technology Associate of Applied Science

Degree - Computer Network Systems

ITT Technical Institute, Norfolk, VA GPA: 3.97 Graduate: June

2011

. Member of the National Technical Honor Society

. Highest Honors Awards

. Perfect Attendance Awards

Awards and Achievements

. CompTia A+ Certified

. Currently studying for CompTia Network+ Certification

Experience

. Experienced in accurate troubleshooting, adding and removing software

and hardware

. Prior troubleshooting experience through telephone and remote

support(RDP)

. Windows XP, Windows Vista and proficient with Microsoft Word,

PowerPoint, Excel

. Experience with troubleshooting outlook and VPN

Employment History

. Helpdesk/PC Tech Support

GTI Systems, Inc/DDNV Norfolk, VA (2010-2010)

. Customer Service/Technical Support Representative

Cox communications, Chesapeake, VA (2010-2010)

. Technical Support Representative

Liberty Tax, Virginia Beach, VA (2009-2010)

Professional Associations

. Student Member of the IEEE

. Member of the National Technical Honor Society

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