Customer Service Data Entry

APRIL HOLT

• • abjfb3@r.postjobfree.com •

****-#* ***** **** **********, VA 23703 757-***-****

QUALIFICATIONS SUMMARY

Administrative support professional experienced working in fast paced environments demanding

strong organizational, technical and interpersonal skills. Trustworthy, ethical and discreet, committed

to superior customer service. Detailed oriented and resourceful in completing all job duties; able to

multi-task effectively. Capabilities included:

Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Answer multi-line telephone to screen, forward and take messages.

Versatile office management skills and proficiency in Microsoft Office programs.

Provide great customer service to customers.

PROFESSIONAL EXPERIENCE

Coleman & Associates/Verizon Online – Norfolk, VA 23504

2009 to 2010

Online Billing Representative

Assisted customers with going over their bill and how the total amount came to be.

•

Issued credits due to customers for over charges or something they didn’t order.

•

Transferred customers over to technical support when requested.

•

Set up internet dial-up orders for customers.

•

Assisted customers with canceling their orders.

•

Lindab, Inc. – Portsmouth, VA 23704

2003 to 2008

Data Entry Clerk

Responsible for daily input for bill of material purchase orders and some bill of material

•

quotes.

Made sure the purchase orders were faxed back to the customers daily for their review.

•

Responsible for filing of the purchase orders, quotes and invoices.

•

Called customers regarding problems with any material they ordered or if the material was

•

not shipping on time.

Assisted with relieving the receptionist for breaks or filling in when the receptionist was off.

•

Greeting customers and answering multi-line phone.

GC Services – Chesapeake, VA 23320

1998 to 2003

Attendance Desk Representative/ 411 Information Operator

• Responsible for checking in and out all scheduled operators on a daily basis.

• Answered multiple call-in lines when scheduled operators called out or to say they would be

late. Documented the called and provided the information to their supervisor.

• Supervised 10 Lead Operators, keeping track of their kronos, spreadsheets and other duties.

• Answered supervisor calls when customers requested a supervisor.

• Professionally responding to employee request for information and maintaining high level of

confidentiality dealing with customers’ information.

Southern Steamship – Norfolk, VA 23510

1993 to 1998

Data Entry Operator/Receptionist

• Responsible for the daily input of trailer interchange receipts (TIR’s) and the information to

discharge the vessels for four different steamship lines.

• Responsible for faxing and filing.

• Communicated daily with railroad and trucking companies to trace the containers coming in

to be loaded on the vessels.

• Assisted with answering multi-line phones at the receptionist desk, greeting customers,

sorted, weighed and put postage on mail to go out at the end of the day.

Educational Experience

DeVry University – Chesapeake, VA 23320

2009 to Present

Associated Degree in Health Information Technology

GPA 3.50

Tidewater Community College – Chesapeake, VA 23320

1983 to 1985

Basic Classes and word processing

GPA 2.80

Skills

• Data Entry 10 – Key

• Data Entry Alpha Numeric

• Call Center

• Cash Handling

• Multi-line Phones Systems/Receptionist

• Customer Service

• Office Administration

• Microsoft Office Word, Excel, Outlook, and Power Point

• Ability to organize and establish filing system

• Organization and Time Management

HONORS & AWARDS

Student Dean for DeVry University honored me with a letter for making the Dean’s List. Also was

promoted from a regular 411 Information Operator to a Lead Operator then to Head Attendance

Desk Representative.

INTEREST

Love reading books of all kinds, bowling, playing pool and joking with my family.

REFERENCES

Cathy Denton – Sales Support Supervisor

Lindab, Inc. 757-***-****

abjfb3@r.postjobfree.com

Professional

Jessica Frederick – Accounting Clerk

Lindab, Inc. 757-***-****

abjfb3@r.postjobfree.com

Personal

Noreen Wolf – Centralized Production Supervisor

Lindab, Inc. 757-***-****

abjfb3@r.postjobfree.com

Professional/Personal

Contact this candidate