Customer Service Manager

Justin A. Spence

*** **** ***** **. ****: 214-***-****

Cedar Hill, TX 75104 Email: abjfb0@r.postjobfree.com

OBJECTIVE:

To secure a Level 3, Commissioned Officer/Supervisor, position that will challenge me, help me

grow as an officer, and have opportunities for advancement.

EXPERIENCE:

Day & Zimmermann Security / US Security Associates

Irving, TX 9/2009 to Present

3rd Shift Supervisor

• Supervisor duties include, but are not limited to; payroll, scheduling, incident reports,

filing, maintaining open communication between manager, supervisors, and officers

regarding all daily incidents

• Implement and revise paperwork that save the customer money

• Contributed to revising and implementing new policies and procedures

• Experienced with Microsoft Office software including; Word, Excel, Publisher, PowerPoint,

and Outlook as well as Access Sentry software

• Multitask by monitoring; 100 cameras, two-way radio, badge activity monitor, alarm

monitor, intercom system, and phones

• Experience with tour wand/barcode system and badge access controlled building

• Investigated multiple situations regarding theft and unauthorized visitors

• Handled emergency situations including medical emergencies and power outages

• Maintain excellent customer service skills and a professional appearance

• I am required to step into the site manager position when coverage was needed

• Received employee of the month award on two occasions

Tutle & Tutle Trucking

Cedar Hill, TX 9/2008 to 8/2009

Driver

• Experienced with tractor/trailer combination vehicle with pneumatic operation dry cement

trailers

• Responsible for maintaining communication with dispatcher to receive load assignments

• Responsible for my personal time management, making sure product is picked up and

delivered to customer, or job site, on time

Sygma Network

Arlington/The Colony, TX 6/2006 to 4/2008

Delivery Driver

• Experience with tractor/trailer combination

• Provided customer service at large restaurant chains

• Delivered food and dry products

• Made deliveries through side doors on trailers requiring walking up and down a ramp

hundreds of times every route

• Performed all pre-trip, post-tip inspections on tractor/trailer

• Received, delivered loads per company/federal DOT standards

• Ensured invoices were signed by customers

• Verified loads are secure and weight is evenly distributed per DOT regulations

Werner Enterprises

Omaha, NE 1/2005 to 5/2006

Driver / Trainer

• Achieved 100% safe driving record

• Received 1year safe driving award

• Successfully trained 8 student drivers in accordance to company training program

• Experienced with tractor/trailer combination vehicle

• Provided customer service at shippers/receivers

• Performed all pre-trip, post-tip inspections on tractor/trailer

• Received, delivered loads per company/federal DOT standards

• Ensured bills of lading are signed by shippers/receivers

• Verified loads are secure and weight is evenly distributed per DOT regulations

Barton Protective Services

Bellevue, WA 12/2003 - 4/2004

Security Guard

• Patrolled office and lab space, Responded to alarms

• Access control

• Checked safety equipment, Verified temps on sub-zero freezers

• Customer service

• Kept daily record of activity

EDUCATION AND TRAINING:

Education:

Tarrant County Community College – Currently enrolled

• 24 credit hours

• 3.85 Overall GPA

• Dean’s list, Fall 2009 semester

Training/Certifications:

• Level 3, Commissioned Officer, training – License, 2010

• Level 2, Non-commissioned Officer, training – License, 2009

• Train the Trainer, Werner Enterprises - Certificate, 2005

Western Pacific Truck School - Graduated, 2004

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