Customer Service Administrative Assistant

Rhonda Polka

**** ********* ******

Fort Wayne, IN 46809

Phone: 260-***-****

Objective:

I am seeking a position that utilizes my strong organizational,

interpersonal, oral and written communication skills, PC proficiency,

and my attention to detail and accuracy.

Computer Skills:

Windows XP, Microsoft Word, Excel, Outlook and Data Entry

Education:

Kaplan University -Attending-Associates Degree-Medical Transcription.

GPA 3.56

Member of The National Society of Collegiate Scholars

Ivy Tech Community College - Graduated - Associates Degree -

Secretarial Sciences

Employment:

1986 - 2001 Penske Truck Leasing Company, 5250 Old Maumee Road, Fort

Wayne, IN 46803

2001 - 2008 Penske Truck Leasing Company, 3602 Lima Road, Fort Wayne,

IN 46805

1986 - 1988 Customer Service

. Prepare Rental Agreements

. Responsible for coordinating 3 agent locations

. Direct Customer Service

. Reconcile end of day work

. Make bank deposits

. Purchase all office supplies and equipment

. Answer telephones and direct phone calls

. Filing

1988 - 1992 Customer Service/Clerical

. All previous Customer Service duties

. Collections

. Permitting and licensing of all equipment

. Inspections of vehicles

1992 - 2000 Rental Representative/Administrative

. All previous Rental duties and Clerical duties

. Prepared payroll information for ADP

. Prepare invoice and coded for payables

. Process and bill fuel tickets

. Bill all rental transactions

. Input receivables into AS400 program

2000 - 2008 Administrative Assistant

. Continued to provide support for the Rental Dept.

. Answer customer inquiries and direct phone calls

. All previous Administrative duties

. Billing for all lease customers

. Billing of rentals for lease support customers

. Prepare and coordinate all meetings

. Provide support in all areas where needed

. Maintain all customer's lease files, Certificates of Lease,

lease terms, renewal information

. Prepared all mailings

. Shipping for office and service department

~References Will Be Provided Upon Request~

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