Customer Service Security
Resume:
Baron L. Sorrell Jr.
Dobbs Ferry, NY 10566
abjf9y@r.postjobfree.com
Objective: To be hired as a School Security Officer within the Richmond City School district. My goal is to provide
security for students as well as staff and to protect school property. Working as an officer for the Peekskill City School
system has made me familiar with policies, procedures and regulations pertaining to school safety and I believe my
experience would greatly benefit the Richmond City School system as well. My objective is to gain the respect and
trust of students, parents and administrators in serving as an SSO and I look forward to the challenges that are ahead. I
intend to improve upon existing procedures as well as developing new ideas to maintain safety and loss prevention by
adhering to all guidelines, visions and long-term goals.
EDUCATION
Monroe College, New Rochelle, N.Y.
Present Criminal Justice, Business Administration
EXPERIENCE
2/08-Present Peekskill City School District Peekskill, NY
Peekskill High School
Security Guard/ Intervention Officer
Responsible for student and faculty safety, reports, surveillance, mediations.
Patrol campus and oversee student activities and sports events. Secure security
Alarm doors and maintain function ability. Implement new strategies and policies
to improve school security operations.
3/08-6/08 SSC Security Corporation Elmsford, NY
Security Agency providing Security services for Westchester, Connecticut and the lower Hudson valley
Security Officer
Providing security within Westchester County for locations assigned by agency.
(Field Library/ Peekskill, NY)
1
5/07-1/08 Sheraton Hotel Tarrytown, NY
A New Castle Hotel, Rated 5th in the World in service Excellence that provides 3 star Hotel
accommodations for corporate guests and vacationing families.
Front Office Supervisor- Guest Services/ Concierge
Responsible for Security (surveillance, patrol), Interviewing, Hiring, Reports, problem resolutions.
Oversee check-in and out procedures, created spreadsheets,
implemented new strategies and policies to improve Front Desk operations.
6/06-5/07 The Premier Group White Plains, NY
A Professional Employment Agency, Serving Clients in lower Westchester and NYC.
Customer Service/ Tech Support/ Call Center
EMD Chemicals- Processed client orders and responded to product concerning inquiries.
Tracked shipments and provided general customer support. (Inside Account Rep.)
ConEdison Solutions- Responsible for customer calls concerning electricity rates, plans
and general energy supply questions regarding industry standards. (Client Services)
Test well laboratories- Dispatched Construction Inspector’s to NYC & Westchester Construction sites.
(Dispatcher)
Emigrant Savings Bank- Responded to client inquiries regarding their investment bank accounts.
Responsible for troubleshooting online banking system navigation issues. (CSR)
4/04-6/06 Dolce Int. Hotel & Conference Ctr. / GE Corporate Center Croton Ville, NY
General Electric’s Intl. Corporate Headquarters in Westchester County.
Conference Services/ Guest Services - Hospitality- Food and Beverage
Conference set-up/ Food and Beverage management. Responsible for key breakout auditoriums
servicing hundreds of participants 5 days a week. Maintained and implemented Excellence standards in
all areas of quality assurance. Stock requisition, Record keeping,
Communications.
CERTIFICATIONS: Security- 8hr. / 16 hr. Certified, CPR, AED- 11/4/08-11/4/10
ADDITIONAL SKILLS: Microsoft /Windows XP- Excel, Word, Outlook, Access, PowerPoint
Surveillance cameras
Internet- Intermediate
Typing- 40 wpm
Data Entry-Intermediate
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