Administrative Assistant Information Technology
Resume:
Shanice JaVonne Burgess
*** **** **** ********, ** 29223
**************@*****.***
Work History: SLED (South Carolina Law Enforcement Division)
Columbia, South Carolina
Date Employed: July 5, 2007 - Present
Position Held: Administrative Assistant/DDE/Computer Room/Service
Representative.
Supervisor: Margaret Davis
Responsibilities:
. As an Administrative Assistant I was located in the Records
department. Where I sat at the front desk, answered phones, type up
challenge letters, as well as check for warrants for those that wanted
to get their record expunged.
. While I was located in DDE I entered finger print cards and sent them
to the FBI.
. In the Computer Room I would enter warrants for our agents here at
SLED and make sure all the terminals were up and running to accompany
all agencies state wide. This is where all the terminals from all
other agencies state wide including SLED working with the Vendors that
we supported were monitored.
. My current position is as a Help Desk Representative. I take calls
from SLED as well as some other agencies state wide on their IT
(Information Technology) issues and put in a work request for someone
to assist them with their need(s). I also reset passwords for
Lems.Web, and Sled Secure. GangNet is another project that has just
been lifted off the ground here at SLED and I have been put as the
head person in charge for that task. I enter the new users that will
be attending the class into the system with the correct profile
information I receive from their application. I run programs such as
dispositions so they can be printed out in the computer room and
picked up by the DDE department to be entered into the system. Court
Dispositions are run by me as well.
Previous Position Held
Work History: Foot Locker
Columbia, South Carolina
Date Employed: July 5, 2007 - October 2007
Responsibilities: Make sure all of our customers needs were met.
Skills: Microsoft Word/ Excel Internet/E-mail
Switchboard/ Multi-line phones Organization
Skills
Teamwork Skills
Effective oral/written skills
References: Furnished upon request
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