Customer Service Sales

Natalie Davis-Draper

**** ********* *****

Douglasville, GA 30135

678-***-****(H)

678-***-****(C)

email: abjf8x@r.postjobfree.com

Objective

To secure employment with a top company that will offer me the opportunity

to grow and develop and will allow me to utilize my extensive experience.

Work History

04/09-09/10 Advantage Sales & Marketing Retail Sales

Merchandiser/Kraft Douglasville, GA

. Responsible for servicing and selling to Kraft retail accounts within

an assigned territory to ensure client standards are met and volume is

increased by 75%.

. Work to meet client and company objectives by maintaining full

distribution on existing SKUs.

. Communicate effectively both internally with ASM management and

externally with all Customers.

. Maintain Client objectives by ensuring secondary placements of

products are fully stocked, correctly signed, properly faced, and set

to schematics.

. Build rapport with clients and customers alike and must be prepared to

field questions and proactively develop plans of action in regards to

resolving issues.

. Ability to prepare for and respond to audits.

01/08-04/09 The Hershey Company Retail Sales Merchandiser

Douglasville, GA

. Sell and maintain 100 distribution of all "authorized" Hershey items

in assigned territory.

. Ensuring flawless retail execution of head quarter sales and

merchandising plans retail execution plan with various retailers.

. Achieve all merchandising objectives through the effective use of

permanent secondary displays and other display vehicles established

within the retail execution plan.

. Reporting of weekly activity, expenses, competitive activity, account

changes, promotions and all administrative functions within assigned

territory.

. Reporting of daily activities through the use of retail handheld

units, synchronizing upon completion of each day.

10/06-12/07 The Store Team Retail Merchandising

Specialist Atlanta, GA

. Responsible for the overall merchandising and maintenance of Lowes

stores Home D cor departments in 8 stores.

. Duties include price and distribution audits, shelf maintenance, plan-

o-gram implementation and sets.

. Other responsibilities include performing POG resets, installing POS

signage and assembly and stocking of fixtures.

04/06-10/06 Inet Systems Customer & Systems Support

Specialist Atlanta, GA

. Trouble shoot and resolved various end-user internet connectivity

issues, with exceptional c customer service skills by phone and

in person.

. Supported and filled user requests and complaints with their PCs,

printers and phones systems.

. Installed 3Com VOIP phone systems.

. Responsible for implementation and support of PCs and printers.

Performed the physical relocation of any IT infrastructure devices as

needed.

Performed upgrade services.

Update asset management systems.

Perform preventative maintenance on operational devices.

. Created and maintained Ebay Store and account to sell old equipment

and enabled the company to profit approximately $2,000.

04/02-12/03 Comsys@BellsouthTelecom Contracted Multi-Media

Technician Tucker, GA

. Assist customers/vendors with the installation of broadband services.

Receives customer trouble reports, isolates and directs the

restoration of the service.

. Monitors broadband networks, responds to alarms, and takes appropriate

corrective or proactive measures.

. Investigate and resolve fail service orders to complete initial end

user service provisioning for ADSL.

. Configures virtual services in inputting translation data into

broadband operations systems using Bellsouth legacy software.(Business

Office Customer Records Information (BOCRIS), Network Management

System (Naviscore), Computer System for Mainframe Operations Systems

(COSMOS), Mechanized online billing Inquiry Systems (MOBI) and Service

Order Entry Gateway (SOEG).

06/01-11/01 Siemans@Coca-Cola Windows 200 Technical

Support/Development Team Atlanta, GA

. Part of a six person deployment and development team responsible for

migrating Coke's current

95 operating system to Windows 2000 Professional.

. Participated in product capability testing on current applications

used at Coke to qualify them

against the Windows 2000 platform.

. Used a remote application called Land Desk to qualify prospective

users for the pilot phase of the

Windows 2000 deployment.

. Re-imaged both laptops and desktops with the approved Coke 2000 image

and configured machines according to specifications.

. Responsible for all troubleshooting and break-fix for re-imaged

machines and pilot users. Assisted in resolving problems with dial-up

networking, Lotus Notes, and system bios updates.

. Served as a Subject Matter Expert (SME) for Coke's current help desk

for all 2000 users.

. Participated in training for Office XP that is currently incorporated

into Coke's 2000 image.

. Provided on-site and phone support for systems, peripherals, and

software.

. Ability to quickly learn and apply new technical information related

to job.

. Ability to tactfully relate to and communicate with persons with

different levels of technical knowledge.

1 06/97-6/2000 Inacom Corporation Logistic Planner/Buyer

Roswell, Georgia

- Analyzed, determined and designed logistical sparing plans as part of

new and ongoing implementation processes for multi-million dollar

national accounts.

- Utilized various forecasting tools to determine part usages, shortages

and excesses as they related

to local branches in regards to compliance issues for national

accounts.

- Responsible for the purchase of hardware and whole unit spares while

ensuring quality, delivery and specification requirements and

negotiating the best price between various third party vendors.

- Provided timely responses to requests and queries and resolved issues

in a timely manner.

- Planned and maintained proper levels of materials to support

production schedules.

- Acted as the primary logistic contact between field personnel, program

and project managers and third party vendors.

- Reviewed the Service Level Agreements of each assigned account and

strategically placed parts in the field for easy access to meet these

agreements; later reviewing for accuracy.

- Received "Commitment of Excellence" award for the month of October for

exceptional job performance.

Skills:

Highly skilled in MS Word, Excel, and Powerpoint

Microsoft Certified Professional Certification - Windows 2000

1 Education:

6/2000 - 1/2001 Computer Learning Center - Marietta, Georgia

Network Engineering and Management/MS

2000

Technical Diploma

8 /1984 - 6/1988 Hampton University - Hampton, Virginia

1 Marketing

Completed 3 1/2 years of college

1 References Submitted Upon Request

2

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