Customer Service Quality Assurance
Resume:
**** ******** ****** ***** 336-***-****
Winston Salem, North E-mail
Carolina abjf8j@r.postjobfree.com
27101
Jacqueline Boler-Fields
Objective
Seeking employment in Customer Service or Managerial with
possible advancement opportunities. Excels in dealing with the
public, handles stress objectively and can work in a fast paced
environment. Very competent and professional. A motivator and
easily trainable.
Employment
1998-2010 Bellomy Research Inc. Winston Salem. NC.
Customer Service Rep
Answered inbound and outbound calls
Recruited clients for studies
Verified and confirmed orders
Performed on-line studies
Collected data and typed verbatim responses from respondents or clients
Assistant to phone room supervisor
Monitored calls for Quality Assurance
1995-1998 TeleSpectrum Somar Inc Winston Salem, Telephone Room
Rep.
Made outbound telemarketing calls
Sold consumer products and service
Verified sales for quality assurance and customer’s confirmations.
*(company closed 1999)
1989-1995 Stuff-N-Turkey Rest... Winston Salem, NC
Head Prep and Cashier
Prepared all foods for Hot and Cold Line
Trained Kitchen Prep
Cashier duties when needed
* (company closed 2003)
U.S. Census
1989-1990 Winston Salem, NC
Field Office Supervisor - Administrative training and Report Documentations
Established training sites for Crew Leaders
Trained Crew Leaders to understand purpose, objectives and procedures of
department
Maintained accurate documentations: (Weekly Reports)
1-payroll and travel expense in the field
2-percentages of field work completed by Supervisors
Trouble shooting to promote harmony and company expectation in the Field with
weekly updates and managerial meetings
Supervised area included, Forsyth County, NC (northern area) to Stokes County, NC
(entire county)
1982 Forsyth Tech. College Winston-Salem. NC
Education
State Certificate for EMT 1
Basis First Aid and Assessments to Stabilize and Transport of Patients
1979-1980 Livingstone College Salisbury. NC
Biology General Studies 2 years
24 Semester Hour
1975-1978 Chowan College Murfreesboro, NC
Biology Major 2 years studies
48 Semester Hour
Summary of
qualifications Fields White to Harvest Min.
2005-Present Winston Salem, NC
Church Administrator
Recording weekly finance reports
Oversee equipment and supply purchases
Music Director and Praise Team Leader
Finance Advisor ( Incoming / outgoing expenses)
Coordinate Programs for Outreach Ministries and Ministry Activities
Board Member of Church and Radio Ministry Advisor
1994-1998
Somar TeleSpectrum Winston Salem, NC
Sales person of the Week, Salesperson of the Month: received many bonus for job
performance and monetary awards
Skylandites Community Club Winston Salem,
1981-2005
NC
Secretary
Minuets of Meetings recorded
Scholarship Board
Initiated a Community Program to help students perform better study habits and
awarded them with financial honors for grade performances.
Livingstone College
1979-1980
Dorm Room Advisor
Assisted in Room Checks, handled Dorm Disputes and made sure rules were enforced
Biology Club Secretary
1975-1978
1980 Certified Nurses Assistant 1
Pellcare Nursing Facility
W/S Covalence Center
References
Mrs. Lenora Washington- ( hair salon owner)
1811 Maryland Avenue Winston Salem, NC 27101
James& Margisteen McKnight – (retired RJR/ retired teacher)
1612 Harrison Avenue Winston Salem, NC 27105
Vance & Bobbi Gilliam- ( Pastor & Flight Attendants)
1603 Marne Street Winston Salem, NC 27103
Mrs. Betty Smith (Co-worker)
461 W. 25th Street Winston Salem, NC 27105
Josephine Carter -(Pastor)
1810 E. 25th Street Winston Salem, NC 27105
Contact this candidate