Sales Manager
Resume:
Christopher J. Hansen____________________________________________________
Vero Beach, FL. 32968 734-***-****
Objective
To utilize my combined experience of retail management and
exemplary sales performance coupled with my
Military discipline providing a solid foundation for positive
productivity and leadership.
Experience
Sales Consultant - Verizon Wireless, Naples FL. November 2009 -
Present
Establish lasting and proactive relationships while providing
excellent customer service, Sales, Meet or exceed monthly sales
quota, Daily sales tracking and effectively map success of sales
goals. Protect all personal information, client follow up for new
line referrals or renewals as come available.
Sales & Leasing Consultant - American Honda /Acura, Naples, FL. /
Ypsilanti, MI. May 2004 - November 2009
Salesman of the year for both 2007 & 08. Achieved unprecedented
Gold Level Sales Award Status for both 2007 &2008, in addition to
Silver Sales Award Status for both 2005 & 2006, Met and exceeded
monthly and quarterly sales goals due to excellent customer service
skills creating and maintaining a consistent follow up and referral
customer base.
District Asset Protection Manager - Saks Fifth Avenue Off 5th,
Metro Detroit, MI. May 2003 - May 2004
Multiple store management, Investigation of internal, external and
fraud shortages to completion, Interview / Interrogation of
suspected personnel, review of external apprehension case files,
hiring and training of asset protection specialists, Scheduling,
conducting safety and shortage audits, awareness training of store
manager and associates, ensure compliance of company safety and
inventory control strategies / policies.
School Services Director/ Store Manager, Carty's Music Inc.
Ypsilanti, MI. August 2000 - May 2003
Tracking sales of School Service Reps, Ensure market growth, hiring
/ training new store staff, scheduling, supervised timely delivery
of special orders, tracking service dept. productivity,
coordination of annual school visits / rental events, marketing and
advertising campaigns, completion of all school bids, and annual
inventory preparation.
Loss Prevention and Safety Manager, Lowes Companies Inc. Southeast
MI. Stores October 1999 - August 2000
Hire and Training of Loss Prevention Staff for multiple locations,
ensure operation and integrity of Loss prevention and safety
programs, Safety Awareness, Shrink Awareness, Inventory Auditing,
HAZMAT Compliance, creating awareness programs and incentives,
Research of shipping and operations reports for inconsistencies
with conclusions and corrections, Internal and external case
development, Recouping lost profit from out of date liability
claims, Presentations at quarterly and annual Regional Training
Events on Loss Prevention programs.
Loss Prevention / Inventory Manager, Best Buy Co. Inc., Metro
Detroit, MI. October 1994-October 1999
Inventory Preparation, Supervise physical plant maintenance,
hiring, coaching, training and counseling, Implement Shrink
Awareness programs, store operations, shipping /receiving, Partner
with managers to attain LP awareness and shrink reduction,
supervise operations of the LP Dept., Conduct internal
investigations, internal interviews, testify in court, conducting
scheduled operations audits, instruction and training at store,
district and regional meetings / training seminars, store and
district recaps for inventory controlled areas as well as cost
control items on the profit and loss statement, Monitor and
maintain CCTV system, Ensure 100% receipt verification,
Apprehension of shoplifters, Maintain chain of custody and case
files, Review of duty logs and LP scheduled audits, Communicate
with store staff and reporting progress to DLPM.
*Showed a measurable reduction in lost assets in 4 separate store
locations in the Metro Detroit Market over a period of 5 years,
taking challenged locations and turning them around in 12 months
or less - proven by semi annual inventory results and lessening of
internal / external theft by 25 - 60% based on location.
Security Officer, Pinkerton Security / Dyke Security, Southfield /
Port Huron, MI. August 1989 - October 1994
Surveillance and patrol in various locations, Control of pedestrian
and vehicle traffic in and out of secured venues, Special Events
security and VIP Personal Protection
Infantry Squad Leader, 3rd Infantry Division, US Army, Schweinfurt,
Germany 1986-1989
Education
St. Clair College, Associates Degree ~ Criminal Justice Major,
Magna Cum Laude 1995
Awards and Certificates
American Honda Council of Sales Leadership Gold Level Sales Award,
2007, 2008
American Honda Council of Sales Leadership Silver Level Sales
Award, 2005, 2006
Wicklander - Zulawski Certified for Interview and Interrogation
Techniques, 1998, 2003
Loss Prevention and Safety Manager Certification, 2000
Hand-Cuffing Certification, 1999
HAZ-MAT and Safety Certification, 1999
Fork Lift License and Certification, 1998
Operations Manager Certification, 1998
Inventory Manager Certification, 1997
Professional Accommodation,1994
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