Customer Service Administrative Assistant

Monique Daniels

Resume

M onique L. Daniels

**** ****** **

Prattville, AL 36066

H: 334-***-****/W: 334-***-****

abjf6t@r.postjobfree.com/abjf6t@r.postjobfree.com

Administrative Assistant/Secretary

E xtensive knowledge in the Data Ent ry/Secretary field with top notch experience for the

l ast 11 years, with the USAF in uniform and the civilian sector where I was the primary

point of contact between management, programmers, personnel, clients and vendors for

special projects and to maintain open communication to fur ther allow the growth of our

business. Maintain excellent wri t ten and oral communication skills. Updates Privacy Act

i nformation, answer the phone, greet customers, customer service, and updates

correspondent letters to be sent through out the organization. Extensive knowledge in word

p rocessor support, and numerous experiences in M icrosoft Word Programs. Input and

output of TDYs, and vouchers for our members into DTS (Defense Travel System).

PROFESSIONAL EXPERIENCE

Operational Resource Manager (1994-2006)

• Coordinate between offices to maintain the most current information in each members record

• Verify that each members time and training is update and correct in the system

• Verifies that the members have completed the requirements to continue to do the job assigned

• Collaborate weekly with each department heads for weekly posting of schedules in a timely and up to the minute

changes within the organization for safety reasons

• Process weekly and monthly reports to be distributed throughout the organization by the timeline allotted

• Update correspondent reports to be distributed throughout the organization

• Managed charts, training reports, and personnel folders to verify each member maintained there credentials to

continue at the level of work assigned

• Managed daily records on employees to make sure that they were allotted the correct promotion status and update

the information in our system and in the members records

• Coordinated and maintained annually vacation information for the members assigned to section

• Plan and coordinate breakfast and presentations for the facility and staff of our section

• Coordinated pay issues with our financial department for members who pay may have changed IAW the regulations

assigned

Secretary/Office Automation (2006-Present)

• Provide administrative support to annual projects within the organization to maintain good standing with other

Directors and Commanders within the command

• Provide administrative support to Command Section in the secretary and executive absence

• Update and manages calendar and appointment for the Director of the Support section

• Update slides for weekly section meeting

• Coordinate meetings and updates for personnel within the section

• Provide document management support for the Chief and each director within the organization

• Update appointment letters and file plan for the organization assigned

• Coordinate and manage the contract for copier support for the organization

• Updates and coordinates the organization staff and faculty rosters

• Verified that each section has input time and hours for timekeeping to be able to be paid on time

• Assist administrative support in the transition to the new computer programs and moves to each new section

assignments

• Provide customer service and greetings to visitors and customers in and out of the building

• DTS- input and output of trips and vouchers in the Defense Travel System

Computer Skills

Windows 2003, Microsoft Word, Excel, PowerPoint, Outlook 2007, Access, Adobe Reader, scanning, faxing, copier

Internet proficient

Education

MINOT STATE, Minot, ND

Business Administration (50 Credits), 1998

PARK COLLEGE, Minot AFB, ND

Office Management (10 Credits), 2000

PENN FOSTER, Scranton, Pa

Certified, Medical Billing and Coding, December 2008

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