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Customer Service Sales

Location:
Darwin, MN, 55324
Posted:
October 15, 2010

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Resume:

Sarah Larsen

***** **** **

Darwin, MN *****

206-***-****

WORK EXPERIENCE

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Clinician (Seasonal)

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Lindamood-Bell Learning Processes: Jacksonville, FL

Implementing the learning processes outlined by the Lindamood-Bell

director to kids ranging in grades kindergarten thru high school.

Using oral language to help students build mental images and

recognizing patterns phonetically and orthographically. Constant

interaction among students using positive reinforcement, and the

ability to handle different behavioral issues as they come up.

Maintenance-Office Services (Promoted Position)

07/08-08/09

Princess Cruises & Tours: Seattle, WA

Perform a variety of routine/ moderately difficult office maintenance

tasks and services. (Fixing and moving office furniture) Purchase

materials/ supplies according to established procedures. Performs out-

of-office tasks and errands, deliveries, courier services with company

vehicle. Replenishes common areas, set up conference rooms for

meetings and events. Supported relief for the mailroom

(shipping/receiving) and reception duties when needed. Answers calls

from employees, management and customers to respond to inquiries.

Reservation Agent

06/07-07/08

Answer inbound calls from customers/ travel agents regarding bookings.

Provide customer service/ knowledge of products and booking policies.

Generate sales by setting up bookings. Problem solve, multi-task and

communicate procedures/ policies. Assisted post-training classes by

double jacking, giving feedback and advice on calls.

Preschool Teacher (Temporary)

01/07-06/07

Pacific First Montessori: Seattle, WA

Taught, cared for, and supervised thirty preschool age children.

Provided instruction in structured activities aimed at developing

cognitive skills and creativity. Organized and supervised unstructured

play activities. Met with parents & teachers to convey academic

progress and any related behavioral issues.

Youth Behavior Specialist

08/06-12/06

Community Care, TOPS Program-KMHS: Kent, WA

Worked one-on-one with young adult clients with developmental

disabilities and mental illness ranging from low to high functioning.

Developed a professional relationship with the clients and implemented

the behavioral plans/goals that were targeted at reducing problematic

behaviors and increasing desired behaviors to transition them back

into the community and to become more independent. Completed weekly

documentation or progress and contacted the case manager, parent

and/or therapist with weekly updates. Responsible for the physical

safety of the clients by providing supervision and managing disruptive

behaviors.

Childcare Provider/ Household Management

12/02-08/06

Several Independent Families: Seattle, WA

Worked full-time with multiple families with children ranging from

infants and toddlers to school aged children. Led preschool playgroups

including 2-15 children. Provided guidance and creative mental

enhancement in a safe/nurturing environment for children to develop

socially, cognitively and emotionally. Recognized individual needs and

learning styles and implemented tools to help each child succeed.

Communicated and problem solved between children and their family

members. Conducted household maintenance. Encouraged participation in

different activities, self-directed outings and schooling. Planned and

organized daily schedules.

Security Sales Assistant

Miller, Johnson & Kinnard; Minneapolis, MN

Supported three brokers and the administration of their clients'

accounts. Prioritized constant client contact in fast paced and high-

pressured environment. Assisted with daily collections, bank deposits,

and other clerical duties. Verified documents and opened/closed client

accounts. Provided efficient, quality customer service to meet

brokerage clients' requests.

EDUCATION

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Associate of Arts & Sciences (AAS) Degree

01/06

Emphasis in Education

Shoreline Community College: Shoreline, WA

Crisis Prevention Institute (CPI) Training

08/06

Specialized training in dealing with conflict in a non-threatening manner

Community Care: Kent, WA

PROFESSIONAL SKILLS

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. Experience with Microsoft Word, Outlook and Excel

. Typing 76 WPM

. Data Entry and 10-key 9,876 KSPM

. Extensive experience working with diverse populations including

ethnic, cultural, socioeconomic, racial, sexual orientation and

religious backgrounds

. Extensive experience working with children and adult clients with a

variety of challenges including at-risk youth and adults, individuals

with ADHD, PTSD, ODD, Autism, and various emotional, behavioral and

learning disabilities

. Demonstrated skill in flexibility, adaptability and functionality in

high stress environments

. Managing, directing and organizing individual, group and family

schedules

. Implementing various developmental life skills to children, youth and

parents including:

o Fine/Gross motor skill development

o Discipline/Reward techniques

o Individual growth characteristics

o Attachment/Detachment competence

o Sleep training

o Hygiene and Personal care

. Manual Restraining/De-escalation Techniques



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