Customer Service Manager

Leigh Ann Harper **** Warm Springs Rd, Columbus, GA 31909

706-***-**** *******@********.***

OBJECTIVE: Strong computer skills, extensive customer service skills, and degree in Business Office

Technology.

Knowledge in computer programs such as Excel, Word Perfect, Windows, Access, and

SKILLS:

Pin Chart training, medical manager

Excellent customer service skills

Able to operate a switchboard

Experience in cashiering, shipping/receiving, collections, and inventory

Can type 65 WPM

Have experience as a Financial Advisor/Mortgage and with Life & Health Insurance

EXPERIENCE: AAA Auto Club South Columbus, GA

Auto Travel Counselor July 2004 to Present

Report to office manager

Book hotels and car rentals

Sign up customers for roadside assistance

Handle customer complaints

Book travel packages

Greet customers as they enter the door

Input and verify members information

Answer multi-line phone

Plan and map all trip routings

Inventory control

Columbus Clinic Columbus, GA

Medical Receptionist June 1998 to February 2002

Reported to manager

Responsible for doctors scheduling

Responsible for greeting patients

Responsible for verifying patient’s information and insurance

Responsible for taking co pays,

Cashier, end of day balance

Answered a multi line phone

EDUCATION: Columbus Technical College Columbus, GA

Diploma, Business Office Technology 2004

Tillinghurst Adult Education Center Columbus, GA

GED

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