Administrative Assistant Manager
Resume:
Jessica Gustafson
Lake Orion, Mi
***************@***.**********.***
Credit & Collection Industry account representative
A multi-talented Account Representative with over 1 years experience in the
credit and collections industry.
> Proven track record of managing a Citibank portfolio in an
increasingly competitive environment.
> Provide strategy and vision in driving best practices and developing a
consistent production record.
> Consistently exceed goals and expectations related to revenue
generation.
> Recognized for outstanding contributions to bottom line results. Voted
Rookie Collector of the Month for February 2010.
PROFESSIONAL EXPERIENCE
United Collection Bureau, Inc., Maumee, OH November 2009
- September 1, 2010
Nationally licensed full-service accounts receivable management company
that specializes in financial and commercial portfolios-bank and retail
credit card programs, consumer loans, medical programs, as well as
government and taxation debts.
> Account Representative, Maumee Ohio - November 2009 to Present
> Currently personally responsible for handling 20% of the Macy's Prime
Visa portfolio
> Personally generate $44,400 in gross collections per month while the
entire team is accountable for performance rankings consisting of
number 1 out of 3 competitors for 9 months running.
> Worked via the IAT Dialer System while utilizing the Columbia Ultimate
Business System (CUBS)
> Averaged 280 calls per day
Tan- Pro USA
Nationally acclaimed and licensed tanning facility that specialized in
bodily tanning
Shift Manager
. Currently oversee entire team of 8 full time employees, including two
interns.
. Increased site sales by 23% by creating comprehensive add campaigns
with team while promoting the facilities many unique packages.
. Responsible for taking and reporting inventory of products to Regional
Director on a weekly basis
. Recognized personally for solid and consistent customer support
. Responsible for maintaining client partnership by engaging in daily,
weekly, monthly conference calls as well as site visits.
Mary Tyson ReMax Masters July 2007 -
January 2009
Nationally licensed full-service Realty Company specializing in personal
and business property
Administrative Assistant
. Responsible for data entry and filing of documents while
maintaining a clean database for periodic office audits
Qualification and Leadership:
> Deans List
> Microsoft Office, Access, Excel (formulas), PowerPoint, Word, 60
wpm
> Community Service - Rusty's House - a teen drug and alcohol
program. Helped organize and lead team support groups.
EDUCATION
Owens Community College, Oregon, Ohio
ITT Technical Institute, Maumee Ohio
3.8 GPA
REFERENCES
Greg Scerba (w) 419-***-**** (c) 419-***-****
Mary Tyson 419-***-****
Jeni Brogan 419-***-****
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