Meredith Sherter Benston

* ********* **** *********, ** 02472

617-***-**** abjf5u@r.postjobfree.com

http://www.linkedin.com/in/meredithsherterbenston

October 15, 2010

Dear Sir or Madam,

This letter is in response to your posting for an Organic Search Project

Manager in your Waltham, MA office.

I am a project and client management professional with over 15 years of

experience, mainly in the internet and software industry. I have a unique

background in project management, quality assurance testing, and client

support that allows me to understand all levels of the development cycle

and how they impact the customer.

Your Needs My Qualifications

"3-5 years experience in account 15 years professional experience in

management in an internet project management and client

environment, preferably with SEO support including 3 years of account

experience." management in an internet

environment serving the digital

media market.

"Establish and manage project 6 years of project management

expectations with client, team experience with external and

members and other internal/external internal clients. Consistently

stakeholders." proven ability to complete

simultaneous diverse projects on

time and within budget and satisfy

and retain customers through

superior client focus and

communication.

"Participate in QA of non-PM related 5 years of hands on technical QA

project deliverables." testing and management of high

profile internet product.

"Exposure to web analytics tools" Experience with using Webtrends and

Omniture to track and analyze

traffic for SEO

Attached is my resume which further details my qualifications. I look

forward to speaking with you soon about how I can apply my skills to the

role of Organic Search Project Manager.

Sincerely,

Meredith Sherter Benston

Meredith Sherter Benston

7 Grenville Road Watertown, MA 02472

617-***-**** abjf5u@r.postjobfree.com

http://www.linkedin.com/in/meredithsherterbenston

QUALIFICATIONS SUMMARY

Results-oriented Project and Client Management Professional with 15 years

experience in building and maintaining deep client relationships. Skilled

in customer acquisition and retention with experience in project

management, customer support, and quality assurance testing in order to

improve the overall user experience of technical products. Demonstrated

advanced written and verbal communication skills.

Project Led technically complex, high-risk, full-lifecycle projects for

Management consistent on-time, on-budget delivery. Ensured processes and

projects were managed effectively and efficiently to meet

critical milestones and financial targets.

Client Uncovered, analyzed and represented comprehensive customer

Management requirements, issues and goals to ensure programs, projects and

product roadmap resulted in customer success.

Computer Skills MS Office Suite (Word, Excel, PowerPoint, Access, OneNote), MS

and Project, Visio, Adobe Dreamweaver and HTML. Experience in Agile

Environments Scrum and Matrix Management environments.

PROFESSIONAL EXPERIENCE

Elsevier Inc., Burlington MA 2010 - Present

Freelance developmental editor

Managing the communications between the contributing authors, Editor in

Chief, and the publishing house to get the Practical Handbook of

Photovoltaics, Second Edition, ready for publication in 2011.

. Resource tracking and management of multiple contributors located

throughout the world to ensure on-time, on-budget completion of the

final manuscript.

Yahoo Inc., Cambridge MA 2007 - 2009

Partner Professional Services Project Manager

Led the implementation and integration of custom digital video software

at customer sites. Primarily responsible for customer success and

retention.

. Managed multiple implementation projects simultaneously for on-time, on-

budget delivery and customer satisfaction in a fast-paced software

start-up serving the emerging digital media market.

. Ensured all project requirements and objectives were properly

documented in the statement of work (SOW) and functional specifications

documents.

. Prepared documentation for monthly invoicing and created revenue

recognition reports.

. Participated in the integration of Maven products and services with

Yahoo! products and services, post-acquisition.

Accomplishments include:

. Successfully retained a client researching competing products. The

client exclusively credited superior client support and service in both

written and verbal communication to key stakeholders and upper

management.

TiVo Inc., Alviso, CA 2003 - 2007

Field Trials Project Manager

Led development of field trials programs for software launches and

hardware releases, including service delivery features. Compiled,

analyzed and reported end-user feedback via usability studies to internal

customer and product development teams. Realized scope requirements for

field testing successfully under strict deadlines and within budget.

Administered fiscal project components, including staffing plans, work

schedules, and budgets.

. Designed and implemented test plan and usability studies created to

assess all new product features. Defined criteria for home tester

characteristics based on technical and demographic requirements.

. Facilitated communication between user test groups and internal teams.

Created feedback forms in Dreamweaver and SurveyMonkey to capture

results of user experience for analysis. Created homework and release

notes, FAQs and other instructional web content for testers. Moderated

user feedback forums.

Accomplishments include:

. Ensured that a major software launch successfully went to market fully

tested with no major defects. Recruited and managed 3000 external

testers to guarantee results.

. Prevented bad press and maintained TiVo customer retention by promoting

external tester usability results that demonstrated dissatisfaction

with a key release.

. Successfully managed the field trials testing of four major TiVo

hardware releases, each project running an average of six months.

Proactively identified issues and risks through contingency planning.

Liberate Technologies, San Carlos, CA 1998 - 2003

Quality Assurance Manager

Managed the Quality Assurance testing for Liberate Technologies core and

applications products, including the AOL TV set top box that provided

customers an interactive web experience through the television.

Additional projects included double-byte software for digital cable

television systems for the Asia Pacific markets. Responsible for the

relationship between Liberate QA and the technical and project teams at

Liberate, AOL, and TiVo.

. Efficiently produced project and test plans, test cases, final test

assessment reports, and weekly status documentation consistent with the

needs of a start-up company.

. Developed staffing plans, work schedules, budgets and project time

lines. Successfully completed all projects on time and within budget.

. Recruited, trained and evaluated staff of 13 employees. Mentored new

employees on company objectives, business standards, and employee

expectations.

Accomplishments include:

. Decreased test time by 40% through the implementation of an innovative

continuous improvement project to streamline test efficiency.

. Guaranteed the AOLTV product line was fully tested for a successful

deployment. Directed client management relationship for the Liberate

Quality Assurance department with AOL technical and project teams to

ensure consistent communication.

. Ensured productivity through the organization and administration of

training sessions, lecture series, and all offsite team building events

for the Quality Assurance department.

Dialog Corporation, Mountain View, CA 1994-1998

PRODUCT AND TECHNICAL SUPPORT SPECIALIST

Trained and supervised a staff of five customer service agents to provide

expert technical and search support for the Dialog, DataStar, and

Profound on-line search products. Acted as primary liaison for

international clients from Europe and Asia Pacific to research and

resolve problems with search strategies, billing, and communication

concerns.

. Handled large call and email volume while maintaining accuracy,

efficiency, and a positive friendly attitude.

Accomplishments include:

. Won three excellence rewards for initiating staff coaching and

mentorship programs and being named the star employee in customers

surveys.

. Enhanced the skills of both the customer service associates and fellow

supervisors through the construction of a training manual and FAQ

(Frequently Asked Questions) documentation.

EDUCATION and CERTIFICATIONS

Masters of Arts (MA), Speech Communication, Pennsylvania State University,

State College, PA

Bachelor of Arts (BA), English and Communication, University of

Massachusetts, Amherst, MA

. Phi Beta Kappa

Certificate in Human Resources Management, University of California, Santa

Cruz, CA

Contact this candidate