Customer Service Administrative Assistant

RENEE HICKS

***** ** **** ***** ***** Gardens, Fl 33056 786-***-****

abjf5l@r.postjobfree.com

S U M M A R Y

Dedicated to providing leadership, world class service and developing long

standing relationships. Results oriented and acknowledged for strong

organizational and effective problem solving skills.

S T R E N G T H S

. Advanced proficiency in Microsoft Word, Excel, PowerPoint, Outlook

. Working experience with HRIS, ADP ezLaborManager, and PeopleSoft

. Able to exercise initiative and independent judgment

. Effective verbal and written communication

. Interpersonal and relationship building skills

. Ability to manage multiple projects and tasks simultaneously

P R O F E S S I O N A L E X P E R I E N C E

Seccion Amarilla, LLC Miramar, FL

Human Resource Compliance Assistant Nov. 2009-

Sept. 2010

. Administers health and benefit plans, benefits awareness programs and

fairs to support annual enrollment and ongoing internal communication

. Provides assistance in the areas of employment, salary and benefits

administration, and termination approvals to Senior Management

. Responsible for performing administrative activities associated with

performance management and probationary performance appraisal at all

levels

. Produces standard reports as required to ensure accurate completion and

on time processing of Leave Administration (FMLA, Non-FMLA, Military,

Workers Compensation)

. Ensures accurate information reflects in payroll database by verifying

and providing inputs regarding data and pay changes

Randstad (Citigroup Latin American Regional Office) Fort

Lauderdale, FL

Human Resource Assistant Jan. 2008- Nov.

2009

. Maintained immigration system database in order to ensure integrity and

appropriate case management, visa tracking expiration dates, and system

reporting

. Updated personnel records on a daily basis and assisted with an internal

audit of employee files for required company forms including policy and

procedures

. Assisted Senior Generalist in restructuring of organizational changes

including employee directory and LATAM organizational charts

. Responsible for Imaging Records Management and maintained high level of

confidentiality with employee records

. Provided general administrative support such as preparing correspondence,

reports, and filing electronic and hard copy

AT&T Fort Lauderdale, FL

Sales Associate Aug. 2007- Dec.

2007

. Provided outstanding customer service by providing a friendly environment

. Performed a wide variety of activities to promote the sales of products

and services

. Responded to customer requests and questions regarding account

information

. Identified and resolved customer issues using computer database system

. Managed multi-line phone system

University of Florida Gainesville, FL

Administrative Assistant Aug. 2006- May

2007

. Routed incoming mail, answered correspondence, and prepared outgoing mail

. Trained all new employees and monitored the work of policy and procedures

. Operated computer terminal to input and retrieve data

. Provided daily administrative support for student needs

. Reviewed files, records, and other documents to obtain information to

respond to requests

E D U C A T I O N

Nova Southeastern University

Davie, FL

Master of Business Administration- Expected Graduation June 2011

GPA: 3.5

University of Florida

Gainesville, FL

Bachelor of Science, Telecommunication Production- May 2007

GPA: 3.36

Contact this candidate