Customer Service Manager
Resume:
Gulfport, FL *****
Phone: 727-***-**** Kathleen F. Ross
Highly productive professional with experience in customer service,
administrative support and office operations.
Skills Technical: Proficient with Windows, Word, Excel,
Outlook and various proprietary applications.
Experience with call tracking and database
management systems.
Communication: Outstanding communication skills
with focus towards
meeting customer satisfaction.
Organization: Detail-oriented with strong
organizational skills with ability to coordinate
multiple tasks.
Work Experience 1999-2009 Brookdale Senior Living Seminole, FL
Office Manager - Transportation Dispatch Call
Center
Set up new and existing clients' accounts for
transportation services.
Supervised and set up daily schedule for drivers
(140 runs per day) to transport residents to
various locations.
Handled incoming calls on a multi-phone line for
all customer service inquiries.
Supported 3rd party organizations (Care - Ride and
TLC Wheel Chair Transport) for additional means of
transportation.
Communicated closely with doctors' offices and
social workers.
Managed payroll for staff of 20+ drivers.
Award received 2005: "Because They Care Award."
1993-1998 Reny Property Management Lewiston, ME
Office Administrator
Handled high volume phone calls and managed
schedules for showing rental properties.
Work closely with owners to facilitate general
clean outs and inspections.
Communicated with potential tenants about
properties and availability.
Education A.A.-Business Administration Bliss College
Lewiston, ME
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