Customer Service Representative
Resume:
Tashana M. Rivers
Byram, MS 39272
Home: 504-***-****
EMAIL ADDRESS: *********@*****.***
Objective: Goal-oriented individual seeking to obtain a position that will
provide an opportunity for career growth. As well as working for a company
which also allows me to utilize my work skills and experiences so I may
become a major asset for the company.
WORK EXPERIENCE:
Mississippi Postal Employees FCU, Jackson, MS October, 2008 to
Present
Position: Bank Teller
Supervisor: Kay Baker
Responsibilities: Performed financial transactions for members. Maintained
a daily cash drawer of 15K. Processed withdrawals and deposits to share
accounts, VISA accounts and lines of credit for members. Researched
problems on member's accounts. Cross-trained on VISA card program as a
bookkeeper. Pulled daily financial VISA reports from E-reports and balanced
daily VISA activities to general ledgers. Also maintained a monthly spread
sheet from general ledgers on MS Excel. Updated personal information on
members accounts as well as issued debit cards for members. Cross-sell
products to members on a daily basis, opened new share and share draft
accounts for members. Also answered the telephone and faxed financial
information to shared branching credit unions. Released and signed motor
vehicle titles to members. In doing so I provided good and accurate
customer service. Acquired knowledge of NCUA rules, regulations and
policies.
Capital One Bank, New Orleans, LA April 2006 to October 2008
Position: Senior Teller
Supervisor: Angela Veal
Responsibilities: Worked back-up Central Teller. Maintained a daily cash
drawer of 75K. Secured the main vault cash when Central Teller isn't
present. Ordered and ship money for the branch. Provided money to other
tellers when needed. Research problems with customer's accounts. Provided
good and accurate customer service. Processed withdrawals and deposits to
customer accounts. Also assist in training new employees on bank systems.
Answered the telephone. Knowledge of FDIC rules, regulations and policies.
QC Financial Holdings, Jackson, MS June 2004 to Dec. 2005
Position: Head Teller
Supervisor: Rebecca Leavy
Responsibilities: Worked as a Head Teller. Keep track of all tellers cash
drawer. Processed cash advance loans, and money orders. Wired money both in
and out through Western Union. Provided good and accurate customer service.
Answered the telephone. Placed both late and collections calls to
customers daily. Pull daily reports to figure out breakeven and net loss
Reported figures to area manager daily. Ordered money for the branch from
Trustmark. Shipped money to the bank through Loomis.
Call Center Solutions, Westchester, IL Feb. 2001 to Dec. 2003
Position: Customer Service Representative
Supervisor: Madeline Schmick
Responsibilities: Sold Timeshare vacations nationwide to customers over the
phone. Trained new employees on telemarketing procedures and programs also
assisted with inbound calls.
White Castles, Melrose Park, IL January, 2001 to Feb. 2001
Supervisor: Valerie
Position: Cashier
Responsibilities: Cashier, prepared food for customers and general clean-up
at the end of the shift.
LiveBridge Chicago, LaGrange, IL August, 2000 to November, 2000
Supervisor: Thomas Dean
Position: Customer Service Representative
Responsibilities: Sold different products nationwide to customers over the
phone.
Dunkin Donuts, Bellwood, IL September, 1999 to January, 2000
Supervisor: Melissa
Position: Cashier
Responsibilities: Cashier, prepared food for customers and general clean-up
at the end of the shift.
OFFICE SKILLS: MS Word, MS Excel, Word Processing, PC Teller, Portico, and
Keyboarding (40wpm)
EDUCATION:
Proviso East High School Belhaven College; Accounting
Maywood, IL, Diploma, 2002 Jackson, MS, Some College, 2002 to 2004
HONORS, AWARDS:
Outstanding Performance Bonus, 2008 with Capital One Bank
Who's Who's Award among American Students 1998 & 2001
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate