Customer Service Sales

Layla R. Faimon

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**** ***** **** #*** . ******** Springs, Colorado 80917 . 719-***-**** .

********@*****.***

PROFILE:

Customer service professional with over eleven years of inside sales

experience, in all phases of the business cycle. Extensive experience in

the sales process from order entry through customer service. Thriving in

wholesale, industrial sales, and product knowledge.

A detailed-oriented individual, friendly, personable, and a motivated self-

start with a proven track record. With the willingness to work well as a

member of a team, or, servicing a territory alone. Creative and skilled

analyst with strong problem-solving skills offering outstanding system

expertise ~ Conversions, upgrades, and training ~

Areas of Expertise:

. Customer Service

. Shipping/Receiving

. Customer Relations .

Pricing/Quoting Customers

. Data Entry & Retrieval .

Inventory Control Functions

. Problem Identification/Solutions . Order

Processing & Billing

. Store Operations .

Team Building & Training

. Sales Development .

Territory Development

. Account Retention & Expansion . Product

Knowledge

. Security Procedures/Operations . Direct

Security/Related Public-

. Read/Write routine reports for

services

security, etc. purposes

Professional Experience:

Barnes Distribution- Colorado Springs, Colorado (Nov 2008 - Sept 2010)

Customer Sales Specialist

o Outside sales representative, specializing in VMI systems -Vendor

managed

inventory

o Servicing existing accounts via check bins, trays, and drawer inventory-

in which consisted of items used, in which fit industrial, daily

MRO needs

o Prospected and added potential new customers to add to existing

territory

? Promoted, and demonstrated new products monthly

? Pricing strategy for non-contract based customers in conjunction

w/Sales

manager

? Assists and or conducting of prospect/customer surveys &

conversions set

up of new customer locations

? Checks accuracy of incoming orders, unpack and put away stock

where

appropriate. Manage returns as necessary

C & D Security Services- Colorado Springs, Colorado (April 2008-Sept 2008)

Private Security Officer

o Reported and watched for irregularities, which include security

breaches, facility

and safety hazards, emergency situations; contacts emergency

responders, such

police, fire, and/or ambulance personnel as required

? Provided special security in complex operational areas, requiring

specific

knowledge of the operating environment

? Provided security for customers to and from parking lots, for large

24hour store

locations, in which contracted the company

Grainger- Colorado Springs, Colorado (Nov 2001- Feb 2007)

Sales Associate and Trainer

o Handled customer requests. Taking orders via phone, internet, counter,

and fax

o Account maintenance and reconciliation

o Research and resolution of problems

o Help branch sales team meet customer demands by providing expertise on

sales, quality, system and service issues

o Expertise in product knowledge and able to read specifications and

recommend items in catalog

o Utilize computer system to assist with pricing, availability, and

alternate product selection

o Maintain inventory accuracy through effective use of computerized

scanning equipment and other inventory maintenance

o In charge of a wide range of reports

o Counter replenishment

o Assisted with upgrade of current SAP system. Trained and coached

employees

Grainger- Wichita Falls, Texas (July 2000 - Sept 2001)

Customer Sales Associate

? Duties similar to above.

? Position required ability to work in a high-pressure

environment, which mainly included a very large volume of phone calls

from customers needing to place orders

? Daily cash report

? Wide range of reports due at certain deadlines

Education:

Colorado Technical University: Colorado Springs, Colorado

Currently in rolled as a full time student in the Criminal Justice Degree

Program with an

estimated graduation date of March 2012.

Bachelor of Science in Criminal Justice/Human Services.

Remington College: Colorado Springs, Colorado (Oct 2001 - Aug 2003)

Associates Degree in Criminal Justice

Borger High School: Borger, Texas (May 1996 - May 1999)

High School Diploma

Training/Certifications:

Forklift certified (in both stand up and sit down units)

Pallet jacks (both walk behind and electric)

OSHA and HAZMAT certified

Refrigeration certified

Security License (up for yearly renewal)

UPS shipping software

Numerous hand held computer devises (Symbol Units, etc.)

~ LETTERS OF RECOMMENDATION, REFERENCES, AND ENROLLMENT VERIFICATION UPON

REQUEST ~

Contact this candidate