Project Manager Customer Service

KERVIN L. RUIZ

***** ******* *****

Wellington, FL 33414

Phone: 561-***-**** ? E-mail: abjf15@r.postjobfree.com

OBJECTIVE To

obtain a permanent position with an opportunity for professional growth.

SUMMARY ?

Experience in Customer Service, Administration and Project Management

? Detail-

oriented, organized and ability to multi-task

?

Industrious worker and a quick learner

? Strong

communication, interpersonal and negotiation skills

?

Intermediate knowledge of Microsoft Excel, Microsoft Outlook and familiar

with Microsoft Word

? High

ethics and strong moral values

?

Bilingual - English & Spanish

EXPERIENCE Vaco

Orlando, LLC, for First Coast Service Options, Palm Beach and Broward

County, FL

Site

Verification Contractor, Sept. 2009 - Present

Temporary project which involves gathering information and

obtaining proof of places of business for applicants of

Medicare and/or Medicaid claims. Submittal of completed Site

Verification forms in a timely manner with information

gathered in the field.

Bernard

M. Simpson, G.C., West Palm Beach, FL

Human

Resource and Safety Coordinator, Jan 2006 - June 2009

Handled human resource duties such as, placing ads for

employment, initial interviews and working closely with the

General Foreman to confirm the applicant pay rate. Responsible

for taking roll call of 40 to 60 employees in the field at

four to five job sites daily. Processed Workman's Compensation

Claims and recorded incidents on OSHA's forms 301 and 300 as

per OSHA standards. Produced a monthly two page safety

newsletter for employees and conducted safety meetings in the

field. Assisted Estimator by copying plans for subcontractor's

bids, typing transmittals and tracking correspondence.

Assigned job numbers to new projects for bids and entered data

in accounting system. Responsible for maintaining records of

mileage and maintenance expenses for all company vehicles.

Gavtec Construction, Oakland Park, FL

Estimator Assistant, Aug 2005 - Nov 2005

Performed takeoffs and screened submittals for compliance with

specifications. Customized a spreadsheet for estimation by

updating materials cost. Responsible for tracking the cost of

permit fees for matrix. Worked closely with Chief

Estimator/Project manager in formulating question for RFI's.

Marine Engineering Contractors, Inc., Lake Worth, FL

Project Coordinator, Mar 2005 - Aug 2005

Performed routine to moderately complex duties in support of

management and administration of construction projects.

Responsible for obtaining bid information, attending pre-bid

meetings, requesting subcontractor bids and submitting shop

drawings from subcontractors to Engineers. Submitted RFI's

when needed, coordinated scheduling of construction with

subcontractors. Attended progress meeting and informed

subcontractors on change orders or Owner/Architect concerns.

Assisted in takeoff of some material for trades done in-house.

Ceres Environmental/Army Corp of Engineer, Palm Beach Gardens,

FL

Nov of 2004 - Feb 2005

Worked on the Blue Roof Project and assisted in administrative

work, data entry, and filing Right of Entry forms. Dispatched

subcontractors and assigned work to be redone correctly after

failing inspection. Tracked progress of work with Excel.

Compiled information on claims of damage while keeping the

Project Manager informed of findings. Co-inspected work in the

field with the Army Corp. of Engineers as needed.

Spherion Corp., Wellington, FL

Dell Kiosk Sales Representative, 2002 - 2004

Part-time sales position at a kiosk in the Wellington Green

Mall. Supported and assisted clients in configuring systems

suited for them according to their need and/or desires.

Assisted in making the Wellington Green Mall Dell Direct store

one of the top kiosks in the nation since the month of

November 2002. Sales ranged from $52,000 to $103,000 or about

56 to 85 units per month.

Shoes For Crews, Inc., West Palm Beach, FL

Help Desk Support/PC Technician, 2000 - 2002

Maintained all company PC's, printers and fax machines, which

included repairs, upgrades, ordering and stocking supplies as

necessary. Supported and assisted end-users via telephone,

email and one-on-one instruction. Utilized Excel to maintain

an inventory of hardware, software, and supplies ordered.

Administered DIFINITY Audix voicemail, which included handling

telephone station add-ons, changes, and printing phone log

reports (CAS). Processed security cards for employees as

necessary.

Digital Equipment/Compaq, Nashville, TN & West Palm Beach, FL

Senior Field Service Engineer/Customer Service Representative,

1985 - 2000

Sole corporate representative assigned to service Cellular One

(now known as AT&T Wireless) in Palm Beach and Martin

counties. Customer base consisted of over 500 PC's and

Macintosh computers in network environments. Accomplished 90%

next day problem resolution. Serviced VA Hospital with a

network comprising of 7 Alpha Servers, 12 Prioris Servers, and

employing Fiber Optic Gigga Switch connecting to over 2000

PC's. Accounts serviced included the following: Toys "R" Us,

Blockbuster Video, Hess Gas Stations, The Florida House of

Representatives, Dell Computers, Micron Computers, National

Car Rental, John Hancock, Bank of Boston, and The United

States Postal Service.

EDUCATION Florida

Atlantic University

Ft.

Lauderdale, FL

Accredited Program for Construction Safety (APCS) Certificate

Professional Safety Management Accreditation (PSMA)

Certificate

Completed Courses on Blueprint reading I, II, III and

Estimating I, II, III

DEFINITY (Lucent Technologies) Basic Administrator Training

Microsoft Certified Professional (MCP)

A+ Certified, Compaq ASE Certified

Dyersburg State Community College

Dyersburg, TN

Associate's Degree, Computer Science,

REFERENCES

Available upon request.

Contact this candidate