Customer Service Office

A manda Moreno

*** ********** ** ***********, ** 93307

Home: 661-***-**** Email:abjeze@r.postjobfree.com

Office Assistant/ Receptionist

Summary of Qualifications

* ***** ********** *****e duties and utilizing office equipment in educational setting

Ability to prioritize and multi-task efficiently and productively

Take pride in the quality and accuracy of my work

Perform repetitive work with positive attitude

Related Abilities

Appointment Scheduling Record Keeping

Basic Office Skills Case Management

Microsoft Office Answer Multi-line Phone

Customer Service Ten-Key 202 spm

Filing Alpha/Numerical Typing 48 wpm

Prepare Legal Documents QuickBooks

Professional Experience

Attendance Clerk/Volunteer, MAOF Bakersfield CA 01/10 - 08/10

Answered all incoming calls, direct appropriately and take messages

Updated absence spreadsheet and distribute information to staff

Greeted students and gather information relative to attendance

Prepared mileage vouchers and sign-in sheets using mail-merge

Appointment Clerk/Volunteer, VITA Call Center Bakersfield, CA 01/10 – 04/10

Answered all incoming calls in reference to scheduling tax preparation appointments.

Utilized customer contacts

Used web-base computerized scheduling system.

Aide I, Bakersfield City School Dist. Bakersfield, CA

10/08 – 04/09

Assisted in school office answering phones, filing and sorting and distributing mail.

Provided customer service to students, parents as well as faculty.

Tutored students in reading and math.

Instructional Aide, Kern Co. Superintendent Bakersfield, CA 05/03– 02/08

Case Managed teen parents and researched community resources

Created lessons plans and taught parenting classes

Assisted in school office filing and answering multi-line phones

Tutored math, administered tests, and graded homework and supervised students

Title 1 Aide, Bakersfield City School Dist. Bakersfield, CA

09/01 – 02/04

Managed a classroom of 18 students.

Implement and created lessons plans for after school program.

References Available Upon Request

A manda Moreno

609 Washington St Bakersfield, CA 93307

Home: 661-***-**** Email:abjeze@r.postjobfree.com

Taught cooking & nutrition classes

Education

Mexican American Opportunity Foundation

Bakersfield CA

Clerical Certification

2010

Bakersfield College

Bakersfield CA

Liberal Arts AA Degree

2004

References Available Upon Request

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