Florene Mitchell

**** ****** **** ****

Fayetteville, NC 28304

630-***-****

abjeyx@r.postjobfree.com

Summary of Qualifications

Resourceful professional with excellent decision making skills who adapts

quickly to new challenges and work effectively with all levels of

personnel. Experienced in administrative support and managing the workflow

for day-to-day operations. Skilled in Phlebotomy, Electrocardiography and

Biomedical Terminology. Proficient in MS Word, MS Office XP, Outlook,

Internet, Excel, MS Windows Vista, Adobe Acrobat, Word Perfect, Dictaphone

Transcription. Type 65 wpm. Knowledgeable in PowerPoint and Lotus Notes.

Professional Experience

Beacon Hill Health Center, Lombard, IL

2009 to present

Patient Care Technician

Assist the professional Nursing staff by providing patients with daily

routine nursing care and services,

in accordance with established policies and procedures associated with

accurately obtaining temperature, blood

pressure, pulse and respiration rates as directed; comply with Code of

Conduct in all aspects of the job, including

participation in compliance training, as offered and responsibility to

maintain a hazardous-free work environment.

. Observe standard precautions associated with proper hand washing to

prevent the spread of disease and infection.

. Clean Foleys, change colostomies and measure and record fluid intake

and output, as directed.

. Utilize proper techniques in relation to body mechanics when assisting

with ambulation and lifting.

. Follow written nursing care plan and daily charting using the

computer.

. Provide skin care, turning and repositioning as necessary.

. Provide nourishments, fluids and feedings daily.

. Transport patients to and from therapy.

. Ensure call system is within reach and answer lights promptly.

Versacom LLC, Dallas, TX 2007 to

2008

Project Manager/Administrative Assistant (Contractor for AT&T)

Provided extensive administrative support for the Director of Construction

and Engineering and 35 repair technicians. Implemented tracking system and

procedures for supply inventory, resulting in a 15% - 20% reduction in

overall costs; designed presentations; updated customer database; screened

and handled incoming calls from customers.

. Scheduled technicians for safety training courses to minimize on-the-

job injuries.

. Researched and resolved a high level of customer complaints to ensure

continual customer satisfaction.

. Developed an information folder to increase awareness regarding

company's resources and services to increase client base.

. Created and maintained databases to streamline sales and marketing

mailings.

. Efficiently scheduled and followed up on service calls to ensure

customer's satisfaction.

Florene Mitchell

Page Two

Global Aerospace, Inc., Hoffman Estates, IL

2000 to 2006

Claims Assistant

Performed a full range of administrative support to the Vice President of

Claims and Claims Attorney.

Designed presentations; drafted and prepared correspondence; managed travel

arrangements; maintained complex business/social calendar;

screened/answered mail and telephone calls; assisted employees with various

computer related issues; issued claim expense and loss payments to

claimants, resulting from property damage or bodily injuries; arranged

detailed travel plans and itineraries.

. Developed templates for manuals and documents to create consistency

and eliminate redundancy.

. Maintained accuracy of client database, reducing the amount of

returned mail.

. Coordinated monthly department meetings, luncheons and outings,

resulting in employee camaraderie and satisfaction.

. Directed the day-to-day operations in Office Manager's absence.

American Express Tax and Business Services, Chicago, IL

1998 to 2000

Administrative Assistant to Partner of Real Estate, 7 auditors and 5

accountants

Updated templates for manuals; provided backup support in Human Resources;

screened incoming calls and correspondence; managed domestic and

international travel, meetings and luncheons; maintained business

calendars; prepared expense reports.

. Billed clients, using recommended software to ensure consistency and

efficiency.

. Prepared business and personal tax returns and financial reports in a

timely manner.

. Drafted and prepared proposals and engagement letters to prospective

clients who were interested in obtaining service.

. Mailed updated tax booklets to customers.

Florsheim Group, Inc. 1991 to

1998

Administrative Assistant to President of Factory Outlets

Screened and handled incoming calls; prepared payroll for store managers;

updated and distributed weekly sales report; coordinated monthly meetings

and conference calls; coordinated travel; drafted and prepared

correspondence; prepared expense reports; screened/answered mail;

maintained customer database and calendar.

. Provided exceptional customer service and problem solving, resulting

in being given authority to make decisions with disgruntled customers.

. Effectively interfaced with customers for ongoing business.

. Used superior communication skills to assist customers in purchasing

merchandise.

. Trained newly administrative staff in Word Perfect to enable

transition to new network environment.

Education/Professional Development

College of DuPage, Glen Ellyn, IL

Phlebotomist Technician (ASCP Certification)

Phlebotomy Clinical Experience: Hinsdale Hospital, Hinsdale, IL - 2010

Healthcare In-services, Inc., Lombard, IL

CNA Certification

Robert Morris University, Chicago, IL

Associate of Applied Science Degree

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