Kallie Owen
**** * ****** **** ****, Luverne, AL 36049
abjeys@r.postjobfree.com
PROFESSIONAL EXPERIENCE
ARCH (Alabama Rural Coalition for the Homeless) Montgomery, AL 334-***-****
Project Process Administrator, 2/2010 to Present, Supervisor: Felicia Jackson
Excelled in the ability to handle a variety of agency service and administrative tasks and resolve Agency, Client or
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Vendor issues quickly.
Demonstrated proficiencies in telephone and front office reception within a high volume environment. Calmed upset/angry clients and vendors
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researched and rapidly solved problems.
Organized & “cleaned up” company database and files. Restored organization to personnel, financial and operational records which
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accelerated data input and processing times.
Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary service to agencies, clients, &
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vendors, and team player attitude.
Served as first point of contact for case managers, clients, vendors and staff calling or visiting the HPRP main office.
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Efforts exposed overcharges and double billing and assisted in resolving erroneous payments and prevent their
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recurrence.
Movie Gallery – Luverne, AL no phone due to company closure
Customer Service Assistant, May 2009 September 2009, Supervisor: Alice Stroud
• Answered Hi Volume Phones calls
• Processed Bank Deposits
• Operated Computer & Cash Register
• Responsible for Opening & Closing Store
• Assisted Customers
Parker Development – Montgomery, AL 334-***-****
Assistant Bookkeeper, August 2008 November 2008, Supervisor: Kathy Estrada
• Posted rent payments for all apartment complexes, rental houses, & rental offices.
• Filed paperwork
• Responsible for front office reception and answering phones.
Office Skills: Computer Skills:
Telephone & Front Office Reception Word
Agency, Client & Vendor Service Excel
Filing PowerPoint
Database & Records Management HMIS Data Base System Executive & Administrative Support
Reports & Spreadsheets Outlook
Complaint Handling Windows 7
Data Entry (75 WPM)
Classes Schedule for the Fall 2010 August 23rd December 16th
Monday & Wednesday: BIO 202 1:00 2:30pm
Tuesday & Thursdays: PHY 120 5:05 7:30pm
In December, when I finish these current classes, I will not have any more classes until I get accepted into the Radiology Program.
High School: Highland Home School 1995 2008
Advanced Diploma
Education:
Colleges: Lurleen B. Wallace: Summer of 2007 & 2008 MTH112, ENG101, CIS146, SPH106, BIO103
Prince Institute: January 2009 2010
Court Reporting
Trenholm State Technical College:
May 2010 Present
Radiology & Ultrasound
References available upon request.