Customer Service Manager
Resume:
Cari Curley
Email: abjey7@r.postjobfree.com
Phone: 505-***-****/505-***-****
Work History
**** **** **** ********** ******* Kitchen Albuquerque, NM
Training & Development Manager
Responsible for conducting interviews and hiring employees.
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Directed orientation of new staff where I was responsible for instructing employees
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on benefits, pay, insurance and policy information.
Responsible for answering questions and assisting employees with benefits
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information such as insurance, maternity leave and Workmans Compensation.
In charge for correspondence with customers concerning customer service related
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issues.
Recorded and formulated disciplinary action for employees.
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Maintained and evaluated employee compliance records in the Pappas HRIS
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personnel system.
Performed audits of employee files to ensure accuracy and updated certification
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requirements.
Worked in a high volume, fast paced environment where it is integral to make
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quick, concise decisions and assist many customers and employees at once.
Designed attractive incentive programs for employees to increase productivity and
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motivation among staff.
Conducted training seminars targeted at reinforcing management focal points such
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as: training techniques, proper training procedures, safety procedures, employee
retention and cash handling procedures.
Forecasted staffing needs of employees and trends in industry.
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Identified, documented and created goals for the training and development needs of
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junior managers, managers in training, and hourly employees.
Implemented and troubleshot training programs and materials.
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Generated innovative recruiting techniques to attract future employees at career
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fairs, in job postings, and during work preview weekends for prospective recruits.
Lead Manager
Administered performance reviews of trainees, employees, management trainees
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and junior managers.
Evaluated work completed in the management teams and work teams to make
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certain responsibilities are completed, team members’ relationships are preserved
and that management is conducting goal assessment, coaching to improve job
performance and facilitating advancement of qualified employees.
Scheduled a staff exceeding 100 employees.
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Cultivated relationships with guests to enhance customer loyalty.
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July 2001 October 2001 Maxim Healthcare Albuquerque, NM
Recruiter
Identified qualified candidates to the job needs of hospitals, long term care facilities
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and home healthcare patients.
Responsible for maintaining the records and qualifications of healthcare staff and
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following national accreditations standards for facilities.
Conducted interviews of walk in candidates and at off site job fairs.
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Skills
Pappas HRIS
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Microsoft Office (Excel, Word, Powerpoint, Outlook and Access)
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Education
Masters of Organizational Human Resource Development
Abilene Christian University Abilene, TX
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Anticipated date of graduation September 2011
Bachelor of Science in Hotel, Restaurant & Tourism Management
New Mexico State University Las Cruces, NM
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Graduated May 2001
Personal and Professional references available upon request.
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