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Human Resources Customer Service

Location:
Portsmouth, VA, 23702
Posted:
October 15, 2010

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Resume:

Kristina M. Ellis

*** ******** ***** **********, ** 23702 757-***-****

abjey2@r.postjobfree.com

Objective To obtain a position within a company that will encourage and

promote my personal career growth where I may utilize my

excellent skills and professional abilities.

Experience Human Resources Representative

November 2009 - Current Icelandic USA, Inc. Newport News,

VA

. Oversee Plant Employee Performance Evaluations.

. Process Leave Request for Plant employees and Non-

Exempt Administrative employees

. Manage communication boards in HR hallway

. Coordinate company sponsored employee events such as

wellness and employee appreciation events.

. Interpret and communicate company policy and

procedures

. Manage data entry of all employee changes including

taxes, direct deposits, and personal data

information.

. Create data reports through ADP HRB systems.

. Manages HR window and assist plant employees with

various needs.

. Process employment verifications.

. Administer new employee orientation

. Process Terminations and Exit Procedures

Human Resources Generalist

October 2007 - April 2008 Checkered Flag Motor Car Co.,

Virginia Beach, VA

. Responsible for reconciling and allocation of carrier

bills. Submission of all carrier bills to Accounting

for payment.

. Administer ADP Payroll System and HRB HRIS package.

. Responsible for COBRA Administration.

. Coordinates company's needs with vendors/brokers.

. Oversees 401k Plan Administration.

. Administer FMLA policy and Short Term Disability

Plan.

. Ensure payroll compliancy relating to all benefit

deductions and reporting.

. Create, interpret and communicate company policies

and procedures.

. Recruitment for exempt and non-exempt positions and

include retention initiatives of staff.

. Conduct employee relations investigations and resolve

issues.

. Oversee benefit meetings, employee open enrollments,

company wellness, and employee assistance programs.

Benefit Specialist

July 2006-October 2007 Portfolio Recovery Associates,

Norfolk, VA

. Complete all FMLA/LOA processes: including initial

meetings, certification paperwork, STD and approval

letters.

. Instituted wellness pilot and established successful

organizational wide programs.

. Oversee enrollment reports and billing statements

from benefit plan providers and verify accuracy.

. Maintain COBRA payments and monthly billing for

healthcare provider.

. Create reports of benefit enrollments, benefit

deductions and plan participation through ADP HRIS.

. Manage electronic and paper personnel files to

document benefit actions.

. Provide customer services in respect to benefits to

employees as permitted under HIPAA.

. Company facilitator of weekly benefit orientation for

enrollment of new hires.

. Enforce policies and procedures pertaining to benefit

qualifying processes.

Human Resources Generalist

October 2004 - July 2006 Phoenix Aspirations Systems of

Care, Portsmouth, VA

. Manage human resources issues related to performance

management, employee relations, compensation,

benefits, recruitment and staff development.

. Designed and created all forms and employment

applications.

. Conducts all drug screening, criminal background

checks, new employee paperwork, reference checks, and

verifications.

. Effectively oversees payroll system within Time &

Plus payroll services.

. Facilitate all trainings, development programs and

developing evaluation methods.

. Administer all other human resources and

administration related task as they are needed.

Office Coordinator

October 2004 - April 2005 Children Hospital of Kings

Daughters, Norfolk, VA

. Manage the daily operation of the department and

office.

. Oversee JACHO and HIPAA regulations within the

facility.

. Enforce Human Resources policies and procedures

within the office.

. Responsible for orientation of new employees to

facility.

Human Resources Generalist (Reduction in Force)

January 2004 - October 2004 USA Discounters, Virginia

Beach, VA

. Coordinate Workers Compensation Claims, track

insurance licensing and maintain HRIS.

. Complete EEO surveys and Employment separation

reports for VEC.

. Manage employee recruitment, new employee

orientation, employee retention, trainings and

organizational development.

. Provide support to Managers regarding terminations,

wages, unemployment claims and employee issues.

. Assist company VP of Counsel in any legal

preparations and documentation.

. Manage weekly payroll data entry and auditing of

timecards.

Human Resources Specialist (Served as interim Manager in

absence of regular staff)

April 2002 - January 2004 Alternative Behavioral Services,

Norfolk, VA

. Coordinate recruitment events including: job fairs,

open houses and ad placements.

. Administer applicant tracking, references, background

checks, pre-employment drug screenings, new hire

reports, annual evaluations, new hire paperwork

sessions, exit interviews, terminations, and salary

adjustments.

. Orient, train (Customer Service/Diversity), and

enroll employees to benefit programs such as 401k,

Health Benefits, STD, LTD, FMLA, LOA, EAP, Flexible

Spending and other company benefits.

. Create weekly recruitment requisitions, global open

position reports for senior leadership.

. Facilitated new employee orientations bi-weekly and

monthly.

Education Old Dominion University, Norfolk, VA

1998-2002

Bachelors of Science Degree Human Services/Criminal Justice

Awarded August 2002

Interests Member of Lambda Omicron Chi (Community Service

Organization) Fall 2004-Current

Training and Certificates completed: HIPAA, Fair Labor Standards,

ADA, Title

VII, Report Smith ADP, ADP HRIS(HRB), PayX, EZLabor,

Infinium HRIS, Microsoft Great Plains HRIS, Microsoft

Office Software, People soft and Employment Law.

Professional References

. Yvonne Matlock, HR Manager (First Home Care) 757-***-****

. LaRussia London, Talent Acquisition Specialist (Manpower) 757-

761-2527

. Sarah Bjork, Executive Assistant (Ecolab) 763-***-****

. Ashley Obie, Sr. Benefits Spec.(Computer Science Corp)757-575-

7390

. Lisa Lawson, VP Payroll/Benefits (PRA) 757-***-****



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