Michael F. Tesch
*** *. ****** ****** ***** Draper, Utah 84020
abjexm@r.postjobfree.com Tel 801-***-****
Career Objectives
To advance my career in a position where my background and experience will
not only bring enhancement to the position I hold, but also to allow me to
expand my knowledge and experience.
Work Experience:
Hearing Center Manager (April 2007 - April
2010)
Zounds Hearing, Inc. - Phoenix, AZ
Responsible for eight direct reports to include other hearing specialists
and office personnel
Participated in hiring/training/disciplinary action and terminations when
necessary of personnel
Trained and educated staff on protocols, patient privacy rules and
regulations
Performed employee evaluations
Created and maintained employee scheduling
Met with patients and their families to assess the patient's hearing needs
Performed hearing examinations and tests
Responsible for hearing instrument sales and successfully met or exceeded
monthly quotas & goals
Responsible for supply procurement, sales reporting and payroll
Responsible for medical records to ensure the accuracy and detail
Traveled to other centers to train and educate proper business protocol
Account Executive
(Sept 2005 - April 2007)
American Brokers Conduit - Phoenix, AZ
Responsible for approximately 75 mortgage Brokers
Trained and educated Broker offices on ABC products in wholesale mortgage
lending
Successfully developed and managed relationships
Responsible for the end to end facilitation of mortgage contracts
Hearing Center Manager (Sept 2003
- Sept 2005)
Avada - Mesa, AZ
Managed the Hearing Center
Responsible for one direct report
Met with patients and assessed their hearing needs
Performed hearing examinations and tests
Responsible for hearing instrument sales and successfully met or exceeded
monthly quotas
Responsible to ensure all business and office protocols were met
Operations Manager, COO (Jan
2002 - April 2003)
Madison Medical - Gilbert, AZ
Responsible to oversee corporate sales and medical billing with four direct
reports
Reviewed billing, medical records, chart notes, etc., when following up on
claims
Successfully provided cross-functional team training along with coaching
and mentoring
Met or exceeded all quotas throughout tenure and consistently developed
strong sustainable relationships
Managed product procurement and inventory control
Education
Arizona State Licensed Hearing Aid Dispenser (April 2003 -
Present)
Bingham High School, Copperton, Utah Completed
Additional Business, Management, Medical Sales and
Other Courses Completed