Sales Quality Control

Joy L Hagen

*** ***** *****

Fairfax, Iowa *****

319-***-****/home or 319-***-****/mobile

Email: **********@*****.***

Dynamic Office Assistant with progressive and proven experience in the

following areas:

. Scheduling Resources

. Managing vendor relationships and ordering

. Relationship building with customer

. Mentoring and Team Development

PROFESSIONAL EXPERIENCE

Service Master - Merry Maids, Cedar Rapids, IA 2008 to

Present

Office Assistant

. Responsible for scheduling 22 staff members to service a customer

base of 150

. Maintain daily operations of store front including payroll, hiring,

supplies etc

. Customer liaison for prospective clients

. Lead on quality control efforts to ensure company standards are met

Break in employment to be a stay at home mom.

Marshal Salon Services, Cedar Rapids, IA 2004 to

2006

Store Manager

. Manage daily operations of a beauty supply store

. Engage vendors representatives to ensure staff current on new

offerings, established in-store education for licensed

professionals as necessary

. Met store sales goals on regular basis

Von Maur, Cedar Rapids, IA 2003 to 2004

Sales Associate

. Ensure sales quota met on daily basis

. Assist customers with apparel selection

EDUCATION and TRAINING

Kirkwood Community College, Cedar Rapids, Iowa

AAS degree, 2003

Capri College, Cedar Rapids, Iowa

Diploma Esthetics, 2005

COMPUTER SKILLS

. Microsoft Office (Word, PowerPoint, Excel)

. Microsoft Outlook

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