Customer Service Project Manager
Resume:
Jenee’ Brown
***** ******** ***, ******, ** *****; Cell: 562-376-
****, *********@*****.***
Objective
To obtain a full t ime office position as a Customer Service or
Technical Support Representative, Receptionist, or
A dministrative Assistant.
Profile
A r ticulate customer service and sales professional, dedicated to
customer satisfaction as well as meeting all company
requirements and expectations. Proficient in Microsoft Office,
W indows, Mac OS X, office duties, and administrative work. A
team player that works well with customers, co-workers and
supervisors. Easily t rained in different systems and other fields
w here experience is required
E xperience
Technical Support/ Customer Service Team Lead; Audible.com –
P romotion, $13.50/hr
December 2007-April 2010, VXI Mul ti-Cultural Marketing INC,
Los Angeles, Ca.
H andled all technical and billing related escalations via
telephone and email.
T yped up and file disciplinary wri te-ups and attendance forms.
Sent UPS return labels to customers via email for hardware
returns.
Took supervisor calls when a customer currently on the line
requested a supervisor.
worked with Microsoft office Excel, Word, and Outlook daily.
Assisted representatives on tough technical support and billing
related calls.
supported the entire f loor while supervisor was away in
meetings, calibration calls, and breaks.
came up with different incentives for the representatives for
h igh performance.
Helped managed up to 35 employees at one time.
-Processed refunds and chargeback’s to large for representatives
to do on their own.
Technical Support/ Customer Service Representative;
A udible.com
February 2007-December 2007; VXI Multi-Cultural Marketing
I NC., Los Angeles, Ca., $13/hr
H andled H igh Volume technical Support and Billing related
customer service calls.
P repared escalations for supervisor and team/technical support
lead if I could not solve a problem.
Assisted customers with billing issues.
Assisted customers with the Audible software and computer
issues (i.e. browser issues with our site, installing software, and
etc.)
Assisted customers with issues between portable devices and
A udible software.
Notated customer complaints and concerns with service in
R ight Now Web.
P laced order shipments for customer’s device orders.
U pgraded customers on grandfathered memberships plans to
t he newer plans offered.
Used save strategies to keep valued customers with our service.
u tilized various systems to perform tasks to assist customer.
Vonage Sales Agent
October 2006-February 2007; VXI Mul ti-Cultural Marketing
I NC.; Los Angeles, CA, $10.00/hr
took high volumes inbound sales calls for Vonage phone
service.
p rocessed orders and shipped out devices
Verizon Outbound Sales Agent
August 2006-October 2006; VXI Mul ti-Cultural Marketing INC;
Los Angeles, CA $8.00/hr
M ake Outbound Sales calls for Verizon Phone Company.
U pgrade customers to higher level telephone calling plans, and
DSL.
E ducation
F ull Sail University W inter
Park, FL
April, 2010- Current
Major: Entertainment Business
Degree Program: Bachelor’s
G raduation Date: 5-4-2012
Warren High School
Downey, Ca.
September 2002-June 2006
Certificate Received:
H igh School Diploma
I n terests A nything business related such as brainstorming new ideas to
marketing, wri ting, designing, and etc.
References
A kiba Stewart
Audible.com Campaign Supervisor/ Project Manager
Drayson Clarke
Vonage/Verizon Supervisor
Contact this candidate