Customer Service Manager
Resume:
Jessie James Niver
Oceanside, Ca 92058
abjeuf@r.postjobfree.com
Education:
San Diego State University: B.A. Communications, Minor in Psychology, May
2010 (3.39 GPA)
USMC courses completed: Personal Financial Management Jan-
2001
Fundamentals of Marine Corps Leadership Dec-2002
Supervisory Management Counseling
Principles and Education Aug-2003
Employment History:
Position: RF Technician
Employer: Trimark Associates
Dates: July 2010- Present
Duties: Under limited supervision, responsible for the operation of
engineering test equipment in a laboratory setting. Reports
model testing status to the departmental supervisor/manager and
engineers as appropriate. Assist in the documentation of
manufacturing methods and procedures. Assist in model
fabrication, assembly, tuning, and design development. Operate
fabricating equipment including but not limited to hand
soldering tools, drill press and related hand tools. Perform
routine RF measurements of antenna design parameters. Operate
Test equipment including but not limited to power meters,
network analyzers and antenna range software, (far field and
near field). Troubleshoot and repair problems in completed
assemblies.
. Increased productivity and efficiency thru use of
documentation and organizational methods.
Position: Executive Protection Specialist (on-call)
Employer: Hotel Security Associates (HSA)
Dates: November 2009- Present
Duties: Provide safety and personal security for clients and their
property. Patrol private, industrial and commercial premises to
prevent and detect signs of intrusion and ensure security of
doors, windows, and gates. Maintain situational awareness of
event environment to ensure physical safety and or security of
people and resources. Monitor radio communications for
situation reporting to all levels of management. Write reports
of daily activities and irregularities, such as equipment or
property damage, theft, presence of unauthorized persons, or
unusual occurrences.
. Extensive experience in customer service, loss prevention,
access control and crisis management
. Maintained better access control at the Sheraton Hotel
downtown San Diego by interacting with in-house security
and making the environment more secure due to my own ideas.
Received continuous verbal commendations for my
professionalism and for my performance during my shifts as
well as during an unexpected fire alarm
. Trained interactive facilitator; professionally ensure all
aspects of the client's protection and security are addressed
. Due to my professionalism and ability to exceed customer
expectations, I was asked and recommended by in-house
security to join their team at the Sheraton Hotel downtown
. Ensured the protection and safety of the Philadelphia
Eagles at the Sheraton Hotel downtown, San Diego 2009; hand-
selected to monitor and provide access control for Michael
Vick due to my professionalism and courtesy
Position: Senior Electronic Technician/Supervisor
Employer: PDM Solutions Corp.
Dates: April 2007-June 2009
Duties: Layout, build, test, troubleshoot, repair and modify
developmental and production electronic components, parts,
equipment, and systems. Assemble experimental circuitry or
complete prototype model according to engineering instructions,
technical manuals, and knowledge of electronic systems and
components. Recommend changes in circuitry or installation
specifications to simplify assembly and maintenance. Set up test
equipment and circuitry to conduct functional, operational,
environmental, and life tests to evaluate performance and
reliability of prototype or production model. Analyze and
interpret test data. Adjust, calibrate, align, and modify
circuitry and components and record effects of unit performance.
. Instructed and supervised personnel under my purview; proven
success with increase turn time on products and improved
success rates
. Conducted pricing and competitor analysis; equipment and
material purchases were obtained at lower rates then
previously realized; pricing lists were updated and
additional vendor source garnered
. Instrumental in advertising, promotions, and customer service
and satisfaction; improved customer loyalty and gained repeat
business; aided in contracting two new customer clients
Position: Radar Technician/Security Forces
Employer: United States Marine Corps.
Dates: July 2000-July 2005
Duties: Survey, site, and install air traffic control precision
approach and surveillance radar systems. Make periodic
inspections and perform preventive maintenance. Load operational
software, tune, adjust, and align systems for proper operation.
Diagnose and isolate malfunction to the fault, remove and
replace the fault; and verify that the malfunction has been
corrected. Participate in and provide technical assistance
during system flight inspections. Maintain diagnostic and
operational tapes, tools, support, and test equipment.
Maintaining the maintenance technical library. Maintaining
accountability of all parts of the system including software,
spare parts, and in requisitioning supplies and spare parts.
Process and pack system components for storage or shipment.
Maintain necessary records of maintenance and compile data for
reports.
. Trained subordinates and new personnel; received commendation
for training methods and superior performance results of
personnel trained
. Supervised procedures for maintaining and operating precision
approach and surveillance radar systems; directed impact for
approval of precision approach radar system(by SPAWAR,
creator of the radar) for unmanned landing operations
. Ensured radar systems operations were maintained in strict
accordance with all FAA specifications and regulations
. Scheduled preventive and corrective maintenance, prepared
reports and training for radar systems
. Received Meritorious and Presidential Unit Citations for
maintaining optimal functionality of systems in Iraq
Freedom Operations, 2003
. Managed tool inventory, requisitions, maintenance and
supervision of all tools and tool kits; improved efficiencies
in inventory processes saved 520 man-hours annually;
additionally extended tool life cycle times through improved
requisition avenues; reduced annual budget by $10,000
Academic Organizations:
. Journalism and Media Studies Association
. American Marketing Association
Other Certifications and Licenses:
. Standard First Aid (Exp. 10/6/2012)
. Computer efficient (MS Word, Excel, Power Point)
. Certified Notary Public-Comm. #1837648 Exp. Feb. 21, 2013
. DOD CAC card #570001161 Exp. Aug. 6, 2011
References:
James O'Shea (CEO, PDM Solutions Corp) 858-***-****
Bosman Mosa (Production Manager, PDM Solutions Corp) (619) 760-
3965
Danny Kopp (Managing Director, Hotel Security Associates (HSA)) (858)
530-0380
Scott Ferguson (Former co-worker, USMC) (760) 333-
2209
Brian Simpson (Former co-worker, USMC) 602-***-****
Gary English (Former co-worker, USMC) 619-***-****
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