Customer Service Manager
Resume:
SYLVIA RIVERA
EL PASO, TEXAS 79936
OBJECTIVE
A challenging position that utilizes my abilities developed through my
experience and education, with the opportunity for professional growth base
on performance.
EDUCATION
Graduated from Thomas Jefferson High School in May 1994.
Education and Child Care Workshops/Seminars at YWCA.
WORK HISTORY
Body Matters
Assistant Office Manager
2105 E. Yandell
El Paso, TX 79903
Supervisor: Elizabeth Apodaca
May 2003 to October 2009
As the Assistant Office Manager, my duties involve the performance of all
administrative tasks to ensure the staff works in an efficient manner.
Tasks included:
. answer incoming telephone calls
. scheduling customer appointments
. ordering supplies
. handling payroll
. taking payments
. prepared and filed all business correspondence
. sales
. customer service
. other assigned or required tasks.
Sunshine Day Care Center
Assistant Director/Child Care Provider
1338 Lomaland
El Paso, TX 79935
Supervisor: Thelma E. Ortiz, Owner
May 1995 to May 1998
Duties as assistant director and leading child care provider, I was
. charged with direct accountability to the Center Director and owner. I
was tasked with all aspects for the position and assuring that the
business ran in a smooth and orderly fashion.
. charge of supervising eight child care providers/teachers
. oversaw providers daily activities
. served as liaison between employees and daycare owner
. dealt with the coordination of all lesson plans and daily activities
. updated files and progress reports for the children in our care
. worked closely with Child Care Management Services (CCMS) personnel
in processing and reviewing of applications and evaluations
. dealt directly with parents in the development and progress of their
children
. charge of all payroll and accounting transactions received
. in charge of the supervision of other child care providers and
overseeing of physical therapy sessions for children with special
needs ranging from hearing impaired to physically challenged students.
. possessed CPR and Basic First Aid certifications.
. in charge of filing any and all necessary paperwork
. answering telephone calls
. received food provisions and supplies
. cooked and prepared meals taking into consideration the nutritional
needs of different aged children in our care
. frequently performed driving duties in the picking up and dropping off
of school aged students at their perspective campuses.
SUMMARY OF KNOWLEDGE AND EXPERIENCES
. Highly Organized and Goal Oriented
. Attention to Detail
. Sets and Accomplishes Goals
. Excellent Customer Service Skills
. Knowledgeable in Various Office Procedures
. Bilingual
. Active in the Community
VOLUNTEER COMMUNITY SERVICE
I was a volunteer with the Texas Special Olympics for approximately 5 years
where I assisted parents and athletes with necessary information and
instructions to better enjoy competitive activities.
My experience and work ethic has molded me into a consummate team player
and valuable member of any team I may be assigned to. My experience in
customer service and dealing with people in different environments has
taught me the skills I feel are necessary to best utilize my abilities and
group professionally and personally.
Contact this candidate