Customer Service Manager

CRYSTAL D. VANCE

***** *** ***** **** ** #A

SALISBURY, MD 21804

443-***-****

***********@*****.***

HIGHLIGHTS OF QUALIFICATIONS

13+ years experience providing excellent customer service to the

public.

A motivated self-starter, quick learner, and multi-tasker.

Dependable, flexible, and responsible, able to adapt to

changing priorities and maintain a positive attitude and strong work

ethic.

Great communicator, able to establish a great rapport with

patients/customer and colleagues.

PROFESSIONAL EXPERIENCE

2008-2010 Patient Coordinator

Salisbury Immediate Care And Injury Center, Salisbury,MD

2005-2007 Office Manager/ Optician

Accurate Optical Inc, Laurel, DE/ Ocean City, MD

2002-2005 Optician/ Optical Manager

Sam's Club Optical, Salisbury, MD

1999-2002 Receptionist/ Optician

Sear's Optical, Salisbury, MD

Patient Coordinator

*Coordinated patient check-in

*Insurance verifications

*Data entry

*Multiple phone lines

*Handling Workman's Comp Claims

*Discharging patients by collecting copays, and explaining rxs

*Skip-tracing patients for billing company

*Reviewing deductibles

*Accurate daily cash reports

*Reviewing charts before going to billing department

Manger:

*Coordinated work flow among opticians and doctors.

*Prioritized and delegated tasks, provided motivation and direction

to create a positive work environment to ensure accurate and on-time

completion.

*Tracked office expenses and created monthly reports for senior

executive. Prepared invoices, Accounts Receivable/ Banking.

*Mediated issues that arose between staff.

*Responded to patients needs and provided additional support where

necessary.

Optician/Receptionist

*Provided service to patients wishing to purchase glasses

(fitting, selection of frame, adjustments)

*Contact lens insertion and removal training.

*Insurance Billing

*Scheduling appointments and answering multiple phone lines.

*Pre-screenings (auto refractions, visual fields)

*Ensured accurate data entry.

*Created and maintained planogram.

Sr. Teleservice Operator/ Customer Service

Corporate Express Call Center, Salisbury, MD

*Received incoming calls for 10 major catalog companies.

*Data entry.

*Resolved customer service issues with great success.

Education/ Training

Delmar Jr/Sr High School 1998

Wor-Wic Community College- 2007 EKG Technician

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